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dualmon
4.8
(170)

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Remote support and device access management solution

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dualmon Pricing

Pricing overview

Value for money rating

4.9

/5

170

Price starts from

49

Per year

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

dualmon Remote Access offers a free trial. Paid subscriptions are available for Unattended Remote Access and One-demand Remote Assists plans. Details include:
Unattended Remote Access
Pro Plan (up to 5 computers) - $49/year
Enterprise Plans:
10 remote computers - $99/year
25 remote computers - $149/year
50 remote computers - $199/year
100 remote computers - $249/year
250 remote computers - $399/year
500 remote computers - $649/year

Assist plans - $99/year

What users say

I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.
It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

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Reviewers who mentioned pricing said:

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David H.

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dualmon makes it all so simple

Reviewed 4 years ago
Pros

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

TD
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Terry D.

Oil & Energy, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best affordable Remote Access System with all the features one needs.

Reviewed 2 months ago

Being able to create groups and assigns computers to users and having detailled logs are advanced features that we make heavy use of. We love it. Support too is excellent and there are apps available for mobile and tablets as well as desktops.

Pros

DualMon is an incredible tool that allows us to manage remote pc-based unattended systems with simplicity. The ease of deployment and excellent functionality allows us to perform the tasks the team needs efficiently. It has unlimited user capability and is super value for the money. Its secure and has all the features one needs.

Cons

Will not work with Linux or RPI systems although it works with Mac Systems.

RA
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Ray A.

Insurance, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the Best Screen Sharing/ Remote Control Softwares

Reviewed a month ago

Just the peace of mind knowing the remote software will always work and start with the computer regardless of account logged in, makes my job that much easier. In the 5 years ive used the software, its always been a solid + in my toolbelt.

Pros

Price is competitive, especially in comparison to services like Teamviewer. I've never had a problem with the remote software starting up and letting me access the remote computer, even when switching users, thats the BEST feature. Some software shuts down when switching users, this doesn't. Makes my job easy.

Cons

Whats not to like? Maybe if I had to say something, the screen resolutions supported when there are various screen sizes on either the computer I'm remoting into or the computer I'm using to remoting in with leaves something to be desired. The buttons get small when I'm using a 4k display, and when I switch from docking station to laptop it can also screw up the size of buttons. That is pretty normal for all software now so minor gripes.

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Michael M.

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Robust and Reliable, pity it is so laggy

Reviewed 5 years ago

it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros

Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues

Cons

Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience. No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them.. File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

RR
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Russell R.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best bang for you buck...

Reviewed a month ago

Used for unattended remote access and remote access support for customers. Our customers have been very receptive to using this software.

Pros

Installation and deployment was simple and easy to use with minimal cost. We provide remote access support using dualmon, and haven't regretted our decision to use it.

Cons

Customers have to run software to make a connection, but I suppose that is a necessary evil.

DB
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Daniela B.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best screensharing program

Reviewed 8 months ago

My company develops, maintains and supports an Electronic Health Records Program for chiropractors. Daily I use dualmon to connect with my customers if they are running into problems or to take care of new installations. It takes just a couple of minutes to connect and typically the process is very easy. The couple of times I had questions, they were quickly and efficiently addressed by the dualmon team. I'm very happy with them and I've recommended them to everyone who wants to hear it.

Pros

I have used dualmon for many years. Consistently I love how easy it is for me to instruct my customers to get me connected to their computer. I love how I can use the same assist code for different PCs in a single organization. It's affordable for a mini company such as mine.

Cons

The only thing that sometimes is difficult for my customers to handle especially if I tell them verbally is to go to https://assist.dualmon.com. Sometimes they are unable to get to their email which is why I tell them the address. Most try to add the 'www' in front or have a hard time understanding the spelling of dualmon. I realize this is minor, and obviously it has not stopped me from renewing year after year.

KH
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Keith H.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome for the price

Reviewed a year ago

Honestly its been a great experience. The one thing I cant seem to be able to do is turn people on to using it. I know a lot of I.T. professionals and its tough to get them away from Teamviewer.

Pros

For me, the value of this product is amazing! Most remote desktop software costs a lot more, and does not give a lot for the added cost in terms of value.

Cons

I feel the file transfers could be improved, security could be improved (Additional roles to assign machines and users to), and a few additional functions could really add some value to this software (Like better screen capture, better full screen mode, and the ability to use from the web browser even when someone is using the app). Android version is NEEDED!!! There isn't one as far as I know, and I solely use android. Im actually super disappointed I cant use this from my phone. Also, linux usability!! If teamviewer supported linux and android it would be AMAZING!!

DW
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David W.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best Bang for your buck.

Reviewed 9 months ago

I'm a small independent contractor. I have an enterprise level account that lets me control up to 25 computers at a time. I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.

Pros

It is the most inexpensive remote support software on the market that is full featured. You can offer remote support on the fly and keep a large number of users permanently connected for a low amount of money. I originally used the more name brand options until they priced themselves out of the market. Dualmon offers a good base product and is constantly upgrading things that used to be missing.

Cons

Not much to say on the con side. Things they used to lack, like Mac support and recording sessions, they added and it works now. The product is actively developed and improved.

SG
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Steve G.

Computer Software, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Remote Support Software I Have Ever Used.

Reviewed 2 years ago

It has been the perfect remote support solution for my software business. I often have to remote connect to a customer's computer (or a potential customer's computer) to resolve an issue they're having (which 9 times out of 10 is because they don't read the simple to follow instructions). After having various remote solutions previously I would never change from Dualmon.

Pros

I have used other, more expensive, remote support software but I have to say that Dualmon is the best one I have ever used. It is very easy to initiate a remote session with my customers, and my customers have no trouble getting it working on their end as it provides them with interactive step-by-step instructions.

Cons

The only issue I've ever really had is when it *very occasionally* decides to do an update on my end when I'm remote connecting to a customer's computer. It's not really a problem though because the updates only take seconds.

JB
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Jeff B.

Computer Networking, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best I could find and for a very reasonable price.

Reviewed 4 years ago

It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

Pros

I have the unattended remote and the remote assistance. Both plans get used at least 10 time a day. We are a small 2 person company and this has saved us a lot of time from having to drive to customer locations for what is often a 20 minute fix. I evaluated at least 10 other similar products and this one was the one I chose, it had all the features I needed and was the most reasonably priced. I've...

Cons

Dual screen feature lets you toggle between the customer's dual screen, but does not show both their screens simultaneously. A small detail, I just forget to check the second screen and often times a window will open off screen.

GT
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Grant T.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Remote Software

Reviewed 5 months ago

I use it for remote tech support. Pretty straightforward usage. I could see it being used for training, etc.

Pros

Dualmon is a fully featured remote software product. I needed a low cost, scalable option for providing remote tech support, and it has fit the bill exquisitely.

Cons

I don't really have any complaints. Not having a mobile solution was aggravating, but that has been implemented. I would like to be able to support users phones. Not sure if that is in the pipeline or not.

WB
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Weston B.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wes

Reviewed 10 months ago

Excellent! I can't say enough about this product as I really love it!

Pros

The cost, security, ease of use and the list goes on!!!

Cons

The only part that is difficult is to get my customers to find the downloaded assist app so they can run it. I think it would be great if the downloaded assist app would automatically run on my customers end and all they'd have to do is say yes to run it.

CW
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Colin W.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dualmon - Great Product and exceptional value for money

Reviewed a year ago

The product worked first time and I have never experienced an issue with it.

Pros

Very easy to setup and use. Supports Multi monitors on the target PC. The flexibility to allocate a licence to either a specific PC (for unattended remote access) or to an Assistance Pool (for attended remote access).

Cons

There is nothing I require that the product does not provide.

TI
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Troy I.

Computer & Network Security, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Remote Control Tool out there

Reviewed a year ago

I have done many searches over the years and DualMon is by far still the best and most affordable remote desktop tool out there. I can be utilized with Mac or PC, you can easily add licenses on the fly, you can send simple links for quick install, and you are on your way.

Pros

It's very affordable, easy to install, support, and roll-out for use

Cons

Because I am a small business I just wish I could add smaller license amounts on at a time.

GW
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Greg W.

Security and Investigations, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best of Case Product

Reviewed 3 months ago
Pros

Super easy to use and very affordable! We are up and running operationally in only a few minutes.

Cons

I am not sure if I can get a very were we host the server in a secure local server.

oh
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oren h.

Printing, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Why Dualmon

Reviewed a year ago

I have used TEAMVIEWER all these years and Tualmon does not fall of them. I was looking for software that would give me a solution for remote access and this software does it excellently, it will do almost everything and every time it gets better and better.

Pros

I have used TEAMVIEWER all these years and TUALMON does not fall short of them if not better. I was looking for software that would give me an answer and rise at a reasonable price and DUALMON gave me the solution big time. It has all the options that other software has and even more.

Cons

The only thing that sometimes bothers me is the response time which is sometimes a bit slow but it can also be a hardship problem of the internet

GA
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Graham A.

Internet, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Remote access for support

Reviewed a year ago

Overall we are very happy with the application.

Pros

We like the flexibility of the license model. Price is great and the features work well.

Cons

Perhaps because it is not as well known as other products it does need us to explain what is being installed.

HH
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Henry H.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value

Reviewed 10 months ago

Saves us traveling to dealerships to use their computer systems.

Pros

We use Dualmon to communicate with our dealers and use their terminals remotely to submit claims.

Cons

No cons I can think of in our application

BB
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Betsy B.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Users Review

Reviewed a year ago

I use it for troubleshooting other computers without having to run all over the building and remoting in from home when I need to work from home.

Pros

Overall product is very easy to use compared to others I have tried and the pricing is a great deal!

Cons

Nothing that I can think of at the moment.

MS
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Michael S.

Printing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review

Reviewed a year ago
Pros

We use this both internally to retrieve files as well as for remote assistance for our customer onboarding for digital marketing. Once you get them through the initial process of sharing screen, it works flawlessly.

Cons

A lot of the customers we use this service with do not have a lot of computer knowledge. download/install phase tends to be tricky for people that don't know what to look for. Not sure if there could be less steps for the customers we use this for, but that would be beneficial. Overall, for the price it is a great tool and has saved us from driving 30+ minutes for a simple task that we can remote in for.

RD
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Ron D.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value for a Great Product

Reviewed 8 months ago
Pros

The ability to work remotely from home and perform network maintenance

Cons

I don't have any complaints about DualMon

GO
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George O.

Computer Networking, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best remote support software

Reviewed 8 months ago

Excellent robust, affordable and easy to use

Pros

Easy to use full access to windows and mac systems. Organizing systems by accounts, giving access for support tech.

Cons

Could not think of you at the moment but would like the referral option to include the company or person name that that referred them. I have several that friends that have switched to Dualmon but did it at a later time. I'm not getting the credit for the referral.

BS
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Brian S.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fast and Stable Remote Connection at a Great Price

Reviewed 3 months ago

I'm able to run my restaurants POS from home!

Pros

The product is easy to use, and integration is fast.

Cons

I wish the software stored my login information to make connections faster.

RH
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Rick H.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Complete Remote Admin

Reviewed a year ago

We have used this software for about 5 years. It really is the best solution for the price. We moved from a simpilar software that was far more expensive but as it turns out this was a better solution anyway. We use it every single day having 4 remote locations/stores and servers to access. I am sure people are looking for remote solutions since 2020, we had one all along and highly recommend it.

Pros

The software is really easy to use, dashboard is simple and organized.

Cons

I don`t have any negatives at this time. It meets our needs as is.

JC
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Jose C.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Remote Support App Ever!!!

Reviewed 6 months ago
Pros

I use this all the time to help out my customer and its the best and the cost is amazing.

Cons

No Cons Here. Overall the product does what it is intended to do.