dualmon Pricing Plan & Cost Guide

dualmon

Remote support and device access management solution

4.69/5 (99 reviews)

dualmon Pricing

Starting from: $49.00/year

Pricing model: Free, Subscription

Free Trial: Available

dualmon Remote Access offers a free trial. Paid subscriptions are available for Unattended Remote Access and One-demand Remote Assists plans. Details include:
Unattended Remote Access
Pro Plan (up to 5 computers) - $49/year
Enterprise Plans:
10 remote computers - $99/year
25 remote computers - $149/year
50 remote computers - $199/year
100 remote computers - $249/year
250 remote computers - $399/year
500 remote computers - $649/year

Assist plans - $99/year

View Pricing Plans Free Trial

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dualmon Pricing Reviews

Pros

  • Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.James C.Read the full review
  • I have been using this for about 9 months and love it, I was searching for a cloud based remote service, and for the price Dualmon is great.Shane R.Read the full review
  • Works great and very affordable. Every time I've had an issue it was resolved quickly.Gina N.Read the full review

Cons

  • If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.Verified ReviewerRead the full review
  • I would be willing to pay for the app, or pay more for the annual subscription if it came to that.Walt C.Read the full review
  • The only feature missing from DualMon is multiple window control.Rajpal A.Read the full review
98%
recommended this to a friend or a colleague

25 reviewers had the following to say about dualmon's pricing:

Mark G.

Very cheap alternative to TeamViewer

Used weekly for 6-12 months
Reviewed 2017-04-17
Review Source: Capterra

It is one of the best solutions on the market and the price is extremely cheap. No speed issues when running on Mobile Internet dongle. I just wish they had an ipad app like TeamViewer has but Teamviewer is 400% more expensive a month compared to this very cheap but powerful remote access solution.

Pros
Very cheap and very powerful

Cons
No iPad app

Response from dualmon


Thank you for the feedback about an iPad app, Mark. We're glad to hear that everything else is working out for you - we're committed to keeping our prices far below those of our competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rajpal A.

A High-Quality, Low-Cost Solution to Remote Desktop Control

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

I have a small business (i.e., small budget!), but with ten desktops that I occasionally need remote access to and so the cost of other options is staggering. But with DualMon, all of my needs are met at a fraction of the cost! A superb value for the money!

Pros
What I like most about DualMon is it's low cost - while offering essentially the same functionality as the very high-priced alternatives!

Cons
The only feature missing from DualMon is multiple window control.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mario M.

Overall is relatively easy to install and use.

Used daily for 1-2 years
Reviewed 2017-12-29
Review Source: Capterra

Pros
Value, it provides almost anything I need at a reasonable price.

Cons
It needs a file transfer option separate from the the main access page, this way files can be transferred without interrupting if the main user is using the computer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Bill M.

Happy so far

Used daily for 6-12 months
Reviewed 2018-07-25
Review Source: Capterra

We've been very happy with the change to dualmon. The ability to provide support to someone who doesn't already have the client (ie. employee laptops) is fast and easy. We have an Enterprise Account, and tried playing with the 'meeting' feature a little, but couldn't quite figure it out. Used a different product until we can learn it better.

Pros
It is very easy to use and priced just right. We are a small company, and couldn't afford the competitor. You are perfect.

Cons
Would be nice to have an option to either lock the client application so end users can't disable/close it, or to have it hidden altogether.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Vijay S.

Best Remote access service

Used daily for less than 6 months
Reviewed 2018-12-28
Review Source: Capterra

Pros
Easy to use and not expensive at all. It’s fast, it’s easy and very affordable.

Cons
Nothing at all. May be a app will be even better to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alan C.

dualmon review

Used daily for 2+ years
Reviewed 2021-07-27
Review Source: Capterra

Pros
Easy to use Cost effective much less expensive than competition. Reliable.

Cons
N/A no issues for what I use it for I have no issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael M.

Robust and Reliable, pity it is so laggy

Used daily for 6-12 months
Reviewed 2017-12-20
Review Source: Capterra

it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros
Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues

Cons
Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience. No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them.. File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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James B.

We switched to dualmon because of price, but found it's also much faster and easier to use.

Used weekly for less than 6 months
Reviewed 2017-12-19
Review Source: Capterra

Pros
Dualmon is fast - almost no response lag in-session - it gives a crystal clear view of the host screen, logging in is quick and easy, and it features a very low price.

Cons
There's no fit-to-screen video option for easier viewing on the remote computer, but that's the only 'con' I can think of.

Rating breakdown

Value for money
Ease of use
Features

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Chris H.

Ease of Use and Excellent Value for Money

Used daily for less than 6 months
Reviewed 2018-07-24
Review Source: Capterra

Its provided an easy to use and configure solution to my requirement of accessing remote PCs at a very reasonable price.

Pros
It does what I need. It gives me access to my remote computers and was much better priced than teamviewer which I was using before.

Cons
A couple of things were definitely better in teamviewer but that I can live without for the price: 1 - The log in journey is much longer. I have to access the dualmon webpage, log in, select which computer I want to access, then enter another password. In TV, I had a handy desktop app where you can just double click and access is initiated. 2 - When TV logged in, it reduced some of the bandwidth required by turning off the desktop images on the destination compueter which was handy for my users with low broadband speeds.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Useful Remote Access

Used daily for 6-12 months
Reviewed 2018-07-24
Review Source: Capterra

I am able to access and work on all the PCs at our clinic from my home computer, saving me from numerous trips to the clinic site. Although a bit slow, it is still functional for a very wide range of activities that I perform on the remote PC. Good product at a good price.

Pros
The cost of Dualmon compared to other remote access software is great. Requiring a password each time a remove PC is accessed is a plus.

Cons
The speed compared to other remote access software could be improved. There is a noticeable delay in keystrokes on the remote PC.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Patrick H.

It works. Lots of features for the money.

Used weekly for 6-12 months
Reviewed 2017-05-01
Review Source: Capterra

Remote assistance is pretty easy to use. I can manage my servers using this product.

Pros
The price! Compared to similar software out there the price of this product and the ability to add one PC at the time just can't be beat.

Cons
I wish there was an app so I could access my PCs from my iPhone instead of having to do it from a desktop.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Jeff A.

DualMon review

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

able to work at several locations remotely with no problems

Pros
The price and ease of connecting to my computers

Cons
I can not view multiple screen at once

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christie B.

Dualmon vs LogMeIn

Used daily for 1-2 years
Reviewed 2020-08-05
Review Source: Capterra

Pros
The cost of the software is hard to beat.

Cons
The ability to use dual monitors on separate screens makes this a deal killer for us to use as an every day option. It also runs considerably slower than its more expensive competitors

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 3/10

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William F.

Remote access

Used weekly for 1-2 years
Reviewed 2021-08-23
Review Source: Capterra

We use this to access a laptop that runs our community information channel

Pros
Works great. Easy to use. Price Great screen sharing Convenience Speed of connection

Cons
Nothing. We like the program just as it is. Works great as it is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert G.

very cheap software but ...

Used daily for free trial
Reviewed 2020-07-26
Review Source: Capterra

Pros
- fair and reasonable price - easy to implement for the company that provides remote support

Cons
- there is a lot of lag in the connections - It is not in Spanish language - not so intuitive to the user that remote support is provided

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LEO M.

Dualmon Remote Access software...simply the best!

Used monthly for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

My overall experience with Dualmon has been great. I live about 600 miles from the office that has the computer I acess remotely, and have been using Dualmon for several years. Keep up the good work Dualmon.

Pros
Low yearly cost. Saved enough to put it on 3 PCs. Ease of use. I can use my same password on all 3 PCs. I can print at home and transfer files from a remote PC.

Cons
To be honest, there isn't much to not like.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Cristian V.

Recommended

Used daily for 6-12 months
Reviewed 2020-08-03
Review Source: Capterra

Decent experience, should improve speed

Pros
It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons
It is slow compared to other similar software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Jose N.

Simplest true quality remote connection

Used weekly for 6-12 months
Reviewed 2017-04-27
Review Source: Capterra

I found dualmon remote access to be the most ideal for the money. The price is reasonable and the connection is reliable.

Pros
The reliability and image quality

Cons
Having to switch back and forth between dual monitor screens.

Response from dualmon


Thank you Jose, glad you're getting value from our service. We understand that remote access is a vital service that everyone should have access to, which is why we've kept our pricing so low.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Betsy B.

Users Review

Used daily for 1-2 years
Reviewed 2021-06-25
Review Source: Capterra

I use it for troubleshooting other computers without having to run all over the building and remoting in from home when I need to work from home.

Pros
Overall product is very easy to use compared to others I have tried and the pricing is a great deal!

Cons
Nothing that I can think of at the moment.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Marilyn B.

Great Software

Used daily for 1-2 years
Reviewed 2021-09-10
Review Source: Capterra

Excellent experience. The support when needed is great and prompt.

Pros
I work remotely and must access employer files on a daily basis. I had been using a major remote access product for over five years. When their price skyrocketed, I looked for a replacement. So glad I found Dualmon. Great online viewing of files, remote printing. So easy to use. Price is very reasonable.

Cons
I cannot think of a single complaint. I am just happy to have found it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gregory F.

A flexible, easy to use system for remote access and support

Used weekly for 6-12 months
Reviewed 2017-12-19
Review Source: Capterra

Permits me to remote administer and provide support of multiple PC's in multiple locations.

Pros
Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required. It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable. It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

Cons
For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jim P.

Simple Service

Used weekly for 2+ years
Reviewed 2021-09-07
Review Source: Capterra

Very Positive!

Pros
I really like the ease of use with Dualmon, I am able to easily deploy and manage computers. Love the price point also.!!

Cons
Hmm, Maybe add a ticket system for customers to submit so my team can manage from those also?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mary M.

Awesome product - Just what we were looking for.

Used daily for less than 6 months
Reviewed 2017-12-19
Review Source: Capterra

Have easy connections to all clients. They don't have to purchase some costly software - and neither do we. By putting our logo and colors on the site, it looks much more professional. We have different sites and will be adding those users and computers so we can connect to each other as well. I put in a request to be able to print a report of the sessions so I can do some analysis and their Customer Service department had them add it. I had what I needed in just a few days.

Pros
Easy set-up for most of our clients. Very little delay when connecting to a client machine. Customer Service is superior. Can't beat the price.

Cons
It would be nice if the software did not uninstall every time after I end the session. Some of our clients have an issue with computer things that are not our software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shane R.

Great Find

Used daily for 6-12 months
Reviewed 2018-07-24
Review Source: Capterra

I have been using this for about 9 months and love it, I was searching for a cloud based remote service, and for the price Dualmon is great!!!

Pros
This does everything I need it to do. I can take control of a customer PC, it is secure with not only the password for your account but also for the static PC. I love the way the assistance works also, very easy.

Cons
Wish there was a wake PC option, that is all I would really need to be added.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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jose m.

Works great

Used weekly for 1-2 years
Reviewed 2017-04-11
Review Source: Capterra

Dualmon is a great solution to access my computer when on the move, just as good or better that the big boy programs whose prices have gone to their head.

Response from dualmon


Thanks, Jose! We consider remote access to be an essential business tool for everyone, which is why we have kept our pricing so affordable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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