eCasework Features

eCasework

Case management & CRM for representatives and their staff

4.78/5 (9 reviews)

eCasework Feature Summary

  • Notifications
  • Case management
  • Two-factor authentication
  • Data encryption
  • Security & encryption
  • Automatic backup
  • Continuous backup
  • ISO management
  • Authentication & security
  • Search functionality
  • Time planning
  • Real time notifications
  • Automatic reminders
  • Email integration
  • Document storage
  • File management
  • Calendar management
  • Event calendar
  • Secure data storage
  • Complaint monitoring
  • Issue management
  • Reminders
  • Time management
  • Document tagging
  • Tagging
  • Sync with Microsoft Outlook
  • Contact database
  • Contact history

Competitor Feature Comparison

Authentication
Automatic Backup
Calendar Management
Case Management
Contact Database
Contact History
Document Storage
Email Integration
Event Calendar
File Management
ISO Management
Issue Management
Microsoft Outlook Integration
Real Time Notifications
Receiving
Reminders
SSL Security
Search Functionality
Secure Data Storage
Tagging
Two-Factor Authentication
Learn moreCompare App
Authentication
Automatic Backup
Calendar Management
Case Management
Contact Database
Contact History
Document Storage
Email Integration
Event Calendar
File Management
ISO Management
Issue Management
Microsoft Outlook Integration
Real Time Notifications
Receiving
Reminders
SSL Security
Search Functionality
Secure Data Storage
Tagging
Two-Factor Authentication
Visit WebsiteCompare App
Authentication
Automatic Backup
Calendar Management
Case Management
Contact Database
Contact History
Document Storage
Email Integration
Event Calendar
File Management
ISO Management
Issue Management
Microsoft Outlook Integration
Real Time Notifications
Receiving
Reminders
SSL Security
Search Functionality
Secure Data Storage
Tagging
Two-Factor Authentication
Visit WebsiteCompare App

eCasework Feature Reviews

9 reviewers had the following to say about eCasework's features:

Ian Saunders

Use of eCaswork as a Councillor

2019-06-26

Functionality is very easy.

Pros

Easy to use, support excellent (although I didn't need to use it that often). My feedback was acted upon.

Cons

Could do with added functionality to set up template letters & e-mails and print of envelopes. Also, search function against names as I have now built up hundreds of constituents and having to scroll down is a bit of a pain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sam Al-Hamdani

Effective and simple

2019-06-26

I have a heavy caseload, and without a good casework system, I would struggle to manage my time effectively.

Pros

Simplicity of entering case details, getting reminders, and email straight from the system.

Cons

Occasionally the threading of emails can go out of sequence.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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stephanie callaghan

Excellent System that makes handling casework much FASTER and EASIER!

2017-06-14

Quick and fast - saving me loads of time!

Pros

Top of my list are the stand out levels of customer service, (personal and very quick response every time), and the ability to tag an area of the software and quickly send a message suggesting improvements or expressing an opinion....and several times they have adjusted the software to make exactly the improvements I have suggested, or asked me some further questions to make sure they get it right, (often within a few days) Software: Easy and intuitive ; flexible & quick to use; setting review dates; email facility; keeps docs & photos together and organised - even the most complex cases; access on smartphone allowed me to set-up/ update cases while speaking to customers, (avoiding writing info down to add later).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Cott

It is good at helping me manage existing and new cases. I can follow things up efficiently.

2017-09-01

Casework can become very demanding and it helps me prioritise the issues in the best way to deal with the issues and give feedback to local residents.

Pros

It is all very easy to use, not too technical, and I like that it can be used from any device from the webpage.

Cons

There isn't anything major. I had a problem with the display of a large casework file but this was resolved really quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
fiona mcateer

Casework made simple

2019-06-26

I have been very happy with eCasework, it has worked very well for our office as we have a number of users and we can all update cases and find information very quickly. The ability to set a reminder and due date is extremely useful in a busy office, it helps to keep on top of our case load.

Pros

Very easy to use and organise cases.

Cons

Doesn't copy and paste very well from emails or documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Fran Carpenter

Extremely useful for keeping up with councillor cases!

2019-06-26

Excellent, highly recommend for councillors.

Pros

eCasework is simple to use once you get used to it. Good price as an individual councillor using it. Excellent customer service if you have a problem. Also secure and GDPR compliant. Organises my casework effectively. Extremely helpful to me, much better than a book of notes!

Cons

Email update codes can be a bit fiddly, but the system works!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Porism


What a lovely review. Thank you. Do get in touch if you need anything.

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Andrew Baxter

eCasework is a vital part of my toolkit as a local councillor.

2017-05-11

Pros

The system provided by the council is not suitable for my needs, as it is really designed for officer demands and not the demands of a councillor.

Cons

The one niggle I have with the software at the moment is the difficulty of searching for a case and not being able to click to open the case itself. This seems cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Porism


Thanks so much for your kind words, Andrew, and we're glad you find the tool vital to your work. When we set out to build eCasework, we wanted it to enable elected representatives to get things sorted in their area, so it's fulfilling to know it's doing that for you.

Your point about the search tool has been noted and we're already working on improvements to Search for the next release, keep an eye on the newsletter. Thanks again :)

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Fran Carpenter

Fantastic software for councillors & MPs to keep tabs on casework

2017-05-24

Helps me organise my case load and reminds me when I am due to chase a case. Brilliant.

Pros

Very easy to add resident cases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Porism


Thank you for this sensational review, Fran! Don't hesitate to let us know about any more feedback too.

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Sarah Christie

Excellent software, makes my job a lot easier - would highly recommend.

2017-05-31

Pros

I like the functionality, the ease of use and being able to store our inform in one, easy to access location.

Cons

I wouldn't class it as a con so much, there are small features that we would like added but the staff at ecasework are happy to take our ideas on board and see if they can marry them into the software. We have a progressive relationship and as our input into the software grows, we can offer suggestions that we know will be looked at and not dismissed as soon as they have been received.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Porism


Supporting political offices as well as individual representatives is one of our objectives, and it's fulfilling to know that you can manage your team's casework with us. Keep sending in those feature requests, Sarah, and thank you very much this review!

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