Additional information for eCustomerService
Key features of eCustomerService
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- Activity Dashboard
- Automated Routing
- Automated Rules & Workflows
- Branded Self-Service Portal
- Customer Engagement Center
- HIPAA Compliant
- Help Desk
- Queue Management
- Real-Time Monitoring
- SLA Management
- Support Ticketing
• Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
• Robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Report templates allow users to create fully-customized reports in real time, and can be used to share multiple copies of reports with different filters.
• Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
• Giva’s dashboard supports colorful charts, metrics and analytics, providing complete visibility into critical issues and priorities. Everybody can quickly build their own personalized home page dashboard with widgets from a library by intuitive drag and drop capability.
• View, manage and prioritize tickets on the go using Giva’s HIPAA-compliant mobile app. There's no need to download or install anything as the mobile app is fully browser-based.
• Giva offers a highly customizable solution that can streamline processes with business rules and automated workflows according to the needs of your organization.
• Giva is a HIPAA-compliant solution, ensuring all sensitive medical records or healthcare data is managed safely and securely.
• The self-service portal allows customers to search FAQs/knowledge base, and create and modify their own tickets.