eCustomerService Cloud customer service software to create happy customers ( 4.93/ 5 14 reviews) Alternatives to eCustomerService
Explore a recommended list of eCustomerService alternatives for your business in 2019. Compare alternatives to eCustomerService side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
AI-powered customer engagement platform
Help desk ticket & customer service software
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. It also helps our employees to be more aware of their workload, and see how they are performing against their targets, so they love it too.
Free online appointment booking software
What users mention about Bookafy See all reviews I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. Thank you for the great software. I really love what you are doing and I love Bookafy for my business. It is simple, and the customer services is so great whenever you have questions. Thank you for making such an easy system to use.
Call center CRM-integrated software
Web based customer support
Multi-channel Customer Communication Platform
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews I love the design, its very good for me and I also love that is has a useful metrics that are easy to configure and very easy to use. The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. So easy customized and really helpful for improvement working process. Very recommended to using this.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. NICE inContact has done a wonderful job with user functionality on the front end, ease of use for call transfers including internal and external. They are, by far, the worst company I've ever had the horrible experience of dealing with.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools. What users mention about Salesforce Essentials See all reviews The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad. Very helpful and friendly software, the interaction between customer and the company is great. I really love the ease of setting up Desk.com and my Agents love the user interface.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. I absolutely love Truly. Ve been using this software for about a few months now and it's great. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Ticketing software for effortless customer support
Cloud-based customer service solution for firms of all sizes
Intelligent low-code and process management platform
What users mention about bpm'online studio See all reviews Great interface, absolutely user-friendly and rich functionality for very reasonable price. Customer success management is another great thing about bpm'online. Bpm’online will not only help automate processes but also organize them – it is a win, win situation. Each user’s activity is identified and each user held accountable. With this complete oversight, human error is easily identified and corrected, and processes easily adjusted to minimize mistakes.
Leading Community Platform for Customer Success & Support
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Collaborative remote access solution
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. The ability to retrace steps, or downloaded almost anything to. CSV format, to name a few, is an amazing feature. Pros: Almost too many to mention. The ticketing system is awesome, it can be customised extensively.
AI-based customer service management solution
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews The features, very good, the agent was very helpful. I would like the survey to be shorter. Wow easy to use and great support. Our costumers are very happy about the service. The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.
Live Chat Software and Virtual agent for SMBs
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. There are some minor things that I'd be happy if help scout improve upon, but otherwise I'm very happy with them. I had to get help to reconfigure it. After that, it has been easy to use, and has a pretty interface that makes working with tickets very nice.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The overall quality is very good and everything were perfect about the features and funcionality. I have been using LiveAgent since 2011. One of the best, easy to use, excellent customer care, various integration options. I have had a great experience with LiveAgent so far. We do not get a lot of incoming traffic but when we do it is easy to use and reliable.
Audio-Visual Guidance to your Website
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company. The feature set of Agile is right up there with the best of the best, but at a much better price point. Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
Remote Support, Remote Meeting & Remote Access Software
What users mention about ConnectWise Control See all reviews I like the interface and they keep improving it as we go. I like that I am able to convert a remote session for help into a permanent connection. Better yet the support is actually there to support you. They help and respond to very technical questions and do a great job doing it. Great price, lots of features, good developments over time, simple and easy to use interface, lightweight desktop client, good OS support.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
Cloud call center for customer support & sales
Custom-built business management software.
What users mention about Logicbox See all reviews Have a very good concept of your business processes and procedures. Also, be honest with needs vs. "It would be nice. If your an up and coming company looking for something more than a standard white label product than you would be crazy not to call the guys over at Logicbox to find out what they can offer you. The vast amount of features is very impressive. What users mention about InvGate Service Desk See all reviews The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is a bit difficult to find some problems that we solved in the past and there was some problems with the assignment of tickets. InvGate represents the harmony between a great software product and excellent graphic interface for the end user.
Boost marketing, sales and service performance!
What users mention about bpm'online CRM See all reviews Great interface, absolutely user-friendly and rich functionality for very reasonable price. Customer success management is another great thing about bpm'online. Bpm’online will not only help automate processes but also organize them – it is a win, win situation. Each user’s activity is identified and each user held accountable. With this complete oversight, human error is easily identified and corrected, and processes easily adjusted to minimize mistakes.
Powerful help desk & service management software
Build your bot now, no coding required.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers. It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.
Phone system for support and sales teams
What users mention about Aircall See all reviews Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse. The app is basic and good for what you want it to do. It is very easy to use and effective. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well. It is so easy to use and I couldn't recommend it more. Great for dealing with clients over and collecting important information. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
Instant Remote Support. Unattended Remote Access.
What users mention about Zoho Assist See all reviews We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos. The program allows me to solve important issues while accompanying the product. This is a good way to get a loyal customer. For the wonderful price and ability to create custom system installers, it is the best I've used. Also, it doesn't tax the system it runs on.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Their support is amazing and friendly - regardless of you being a paying customer or free user. Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents.
Knowledge management platform
What users mention about SABIO See all reviews Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Great product - easy to implement - great impact on customer service. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.
Calling App for Customer Service Teams & Sales
What users mention about CrazyCall See all reviews It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. It is really very easy to use, but has a lot of functions too. For my sales team it's the best solutions. It looks good and works best. Makes managing agents and campaigns really simple.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution. Their support is amazing and they are friendly, helpful. The product is innovative and new features. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
ITIL aligned service desk software
What users mention about NetHelpDesk See all reviews The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful. The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me. The intoduction of web version of main aplication is the greatest an newest piece of its ever evolving and innovative approach.
Manage customer support and sales leads right from Gmail
What users mention about Hiver See all reviews Highly inept and unprofessional team. Also worst nightmare for a growing startup. A great tool that makes corporate email communication seamless, clear and easy. Sales and Support has been very accommodating, friendly, and helpful. Support is readily available.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews Good good good I thought it was excellent this cloud, above all, the easy access, you simply register and ready very safe and reliable. Has some great features that could be really useful. Great integration with other platforms and services. Overall I think Salesforce is a great investment and helps our business to be efficient and successful.
QuickBooks inventory management software for SMBs
What users mention about Acctivate See all reviews This is my biggest problem with Acctivate and it the one thing that makes me very angry. My only other problem is training. It has been good so far. Tech support has room for improvement, but overall it has been a good program. I have been using ACCTIVATE now for almost 2 years and find it to be a solid application, feature rich and backed up by great support.
Unified management tool for customer service conversations
Customer Communication Platform to increase your CSAT
Social media management for customer service & engagement
Customer communication management
Meet your customers’ and company's information needs
Customer Service and Support Management Software
What users mention about Tracker See all reviews We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs. Reporting is great and comprehensive. The ease of use using the web portal made even the computer illiterate feel comfortable. The price was affordable and competitive with the many other business solutions.
Integration Platform as a Service for contact centers
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews Its easy to use and very helpful, anyone can use it. Would recommend to everyone looking for a great program that is clear, simple and effective. I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.
All-in-one service desk software
Social Media monitoring and analytics
Multi-channel customer relations management platform
Customer support help desk software
Customer service software you can depend on
What users mention about Deskpro See all reviews The tool is effective, the people are awesome, and for our small company, it's the perfect solution. All in all, great piece of software and really happy with the support. Easy to use, easy to customise, very happy with the software.
Enterprise grade product training and user onboarding
What users mention about Iridize See all reviews Iridize is fun to use, and I am challenged to maximize my use of the Iridize options. Iridize Support is the best. The Perfect Solution For Customer Success Scalability. Iridize has helped Network for Good scale with the growth of our Social Fundraising client base.
Omnichannel Cloud Contact Center Solutions
Customer Support Software for Live Chat, Email and Twitter
Inbound, outbound & blended cloud contact center
Cloud-native Contact Center Platform
What users mention about Sharpen See all reviews I love the ease of inner office connections and the reminders Fathom provides. I have been using this for over a year and love it. Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly. One of my favorite features is that voicemails are accessible by email which makes it easy to share with other departments when needed.
Cloud Contact Center & Inside Sales Software for Salesforce
What users mention about NewVoiceMedia See all reviews Real time visibility, great for statistical reporting. The support from Kyle Hughes has been outstanding. Great Product and extremely helpful delivery and after care from customer support. Over promised, under delivered and now recovered into something brilliant.
Interactive customer support & feedback community
Social Customer Service Software
Premium live chat software
The only purpose built e‑commerce help desk
What users mention about xSellco Helpdesk See all reviews Search is BAD, you cannot properly search on this platform. We have bad experience with xsellco. When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. Fusion - I love how easy it is to complete emails, how it groups all the history together and fills out all of the customer's information.
Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft
The leading mobile CRM for field sales management
What users mention about ForceManager See all reviews Ve just started using ForceManager as a freelance and it's amazing how many possibilities offers to its users. This has been a good platform for staff to document & share details of sales visits with customers. The ability to track sales staff activities, and for them to upload customer documents & photos to share with other staff.
Video Chat, Cobrowsing, Screen sharing, Certified signature
Contact Center Solutions for Customer Experience Excellence
What users mention about 3CLogic See all reviews There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.
Internal & external knowledge base and forum management platform
Customer support software
Helpdesk, customer support software
What users mention about HappyFox See all reviews You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.
Live chat for customer support
Help your customers when it matters, where it matters.
What users mention about Userlike See all reviews I like the clean usability and interface. I also enjoy the ability to host the chat natively on our website. Loads of functionality and good interface. Looks good and great tools to configure. Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Customizable IT support solution
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews It's clear the guys get on great and are very enjoyable to work with. Better case management and customer success and satisfaction. Very easy setup and use. Can be as complex as you want or as simple as you want.
Partner (PRM), Customer and Employee Communities
What users mention about Magentrix Communities See all reviews The integration with SFDC is amazing. I am so glad that we found Magentrix for our Support and Partner portals. The Magentrix team is wonderful to work with. The are knowledgeable, responsive, and I have learned a lot from working with them. I really feel like they are on our side, a part of our team, and are -- by far -- the best, most valued, and easiest vendor relationship we have.
Digital customer service platform and ticketing system
What users mention about Helpshift See all reviews Customer service was terrible. The bait & switch pricing. Here's to one great customer experience- from ours to you. I have been using Helpshift for almost 2 years, it is a great product. It hasn't been buggy and is overall fast and efficient.
All-in-one customer service solution
Connected field service mobility
Video's Most Interactive Platform
What users mention about VidGrid See all reviews The new interactive features are in the beta stage. I have input many questions and there are weird formatting errors once the questions are finalized. M afraid new customers may not be so patient. And it depends on how quickly they get this problem fixed whether we will continue a third year. Also, I hate that you can't edit question sets. You pretty much have to start over if you make any errors or want to change questions in the future. What users mention about Agiloft See all reviews Great Support provide by knowledgable & friendly staff. Roadmap of product is clearly defined and is alway moving product in right direction. We have no real complaints about Agiloft. Over the years Agiloft has continually invested in functionality and as we have grown Agiloft has been able to scale and grow with us. My experience with Agiloft, overall has been fantastic.
Build your own question & answer style troubleshooters
What users mention about Zingtree See all reviews I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments. I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition. If the steps are not written out clearly, it is easy for new employees to get lost. Note really a problem in zingtree, but rather a user error.
Phone platform for G Suite and Slack