eCustomerService Reviews

eCustomerService

Cloud customer service software to create happy customers

4.92/5 (13 reviews)

Elaine Tanner Watson

Giva helped revamp our B2B repair operation workflow & significantly increased customer satisfaction

Used daily for 6-12 months
Reviewed 2019-06-11
Review Source: Capterra

Giva helped us make internal changes to streamline our operations and increase efficiency. With the Giva reports and dashboards, I can keep an eye on all the departments and see if we are all properly coordinating to get repairs done ASAP and machines shipped back to customers. Before Giva, I never had this visibility. Giva helped us focus on weak spots in make significant improvements in our workflows. Before using Giva, I could not easily measure the productivity of our repair operation. Now, I’ve got excellent tools to measure performance, productivity and customer satisfaction. Giva technical support is exceptional and we always get an immediate response with insights that help us to keep getting more out of the product.

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eCustomerService

Cloud customer service software to create happy customers

Joe Galazzo

Excellent cloud customer service solution & it’s HIPAA compliant!

Used daily for 1-2 years
Reviewed 2019-04-04
Review Source: Capterra

Affordable, easy to use, tech support is excellent, Giva keeps on adding new features all the time with new releases each month. We have increased productivity by say about 70%. Now issues remain open less time and as a result our client satisfaction has increased by at least 50%. Giva has all the features and more to compete with Zendesk and Freshdesk , but it has a much more affordable price and better tech support.

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eCustomerService

Cloud customer service software to create happy customers

Shirley Walker

Worth its weight in “Gold”; saved two clients and increased productivity 20%

Used daily for less than 6 months
Reviewed 2019-05-15
Review Source: Capterra

Giva is an extraordinary value since it’s affordable, highly customizable and easy to get started. Giva allowed us to “shine a light” on all of our workflows and identify areas where improvement was necessary. This saved us from losing two clients so the ROI has been outstanding in just a short amount of time. The Giva customer service team is great; always very helpful and thorough. Just like the whole app, the reports are intuitive and we can keep drilling down to gain deeper insights and root cause.

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eCustomerService

Cloud customer service software to create happy customers

Karen Demerly

Easiest to use HIPAA compliant customer service software

Used daily for 6-12 months
Reviewed 2019-05-14
Review Source: Capterra

We can now collect and share patient health information securely with Giva using the self-service portal. This is a big benefit to support our affiliates. It’s nice that each person can have their own personal home page dashboard with little drag and drop cards from a library….very cool! New releases come about once per month and there’re never disruptive. It’s great to get a slow steady flow of enhancements packed with value. Giva listens to their customers like me for feedback.

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eCustomerService

Cloud customer service software to create happy customers

Anonymous

Affordable and easy to use HIPAA compliant help desk

Used daily for 6-12 months
Reviewed 2018-06-06
Review Source: Capterra

We needed to change to a HIPAA compliant helpdesk because our users needed to send PHI, at times. We selected, Giva which provides robust functionality and most importantly is HIPAA compliant. We love Giva. It was easy to get up and running at and the technical support was excellent. We found Giva to be easy to work with and administer. The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality. Giva is a 5 top rating.

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eCustomerService

Cloud customer service software to create happy customers

Kristi Chittenden

Easy to use

Used daily for 1-2 years
Reviewed 2017-07-11
Review Source: Capterra

The configuration allows tailoring to specific needs. It is easy to track open tickets. A wide variety of reports are available. The support team is knowledgeable and eager to help. It allows us to streamline communication between customers and staff.

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eCustomerService

Cloud customer service software to create happy customers

Rachael Radosta

HIPAA compliance for 40 sites at a great value. Better & less expensive than ZenDesk.

Used daily for less than 6 months
Reviewed 2018-06-25
Review Source: Capterra

All of our support is initially done via routing emails into Giva to create requests. We are now much more responsive and have higher customer satisfaction by about 40%. We might implement the Giva self-service web form so customers can go to our web site and open requests. Giva has very frequent cloud releases so we keep getting new functions; wonderful value for our money.

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eCustomerService

Cloud customer service software to create happy customers

Ruth Hernandez

Highly customizable & overall easy to use.

Used daily for 6-12 months
Reviewed 2017-09-25
Review Source: Capterra

Ability to customize based off of business needs and user profiles. A lot of visibility in reporting to tickets and history. Forwarding rules & ticket generation rules are robust and highly adaptable to business.

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eCustomerService

Cloud customer service software to create happy customers

Paul Potts

Easy to Implement and Use

Used daily for less than 6 months
Reviewed 2016-11-03
Review Source: Capterra

We were literally up and running with the software after about 2 hours working with our sales representative. We tweaked a few things along the way and went live without any issues. Support is very responsive and they continue to update the product and add nice features regularly. As a manager who has implemented several service desks in the past, Giva was probably the fastest system I have taken from start to finish.

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eCustomerService

Cloud customer service software to create happy customers

John Alford

Stands out from the rest for features, price and superb customer service.

Used daily for less than 6 months
Reviewed 2017-11-15
Review Source: Capterra

Before selecting Giva, I tested 15 different customer service/help desk SaaS options including Salesforce.com, Zendesk and Zoho. Giva stands head and shoulders above them all. The interface is very intuitive and easy to learn, it does not take long at all to train personnel on how to use it, and the features make it an amazing value for the price. It's also HIPAA Compliant, which is extremely important to my company. Every concern that I had, I was able to work through with some guidance from my account manager. The customer service has been exemplary.

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eCustomerService

Cloud customer service software to create happy customers

Tabitha Abraham

Love GIVA - More than Just HelpDesk

Used daily for less than 6 months
Reviewed 2017-11-29
Review Source: Capterra

+++HIPAA COMPLIANCE with AFFORDABLE PRICING ++Flexibility in customization ++Customer Service and support ++Openness to product development

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eCustomerService

Cloud customer service software to create happy customers

Cory Cox

Fully featured and intuitive

Used daily for less than 6 months
Reviewed 2018-06-19
Review Source: Capterra

Up and running quickly, easy to use, HIPAA compliance, excellent reporting capability and cool dashboard.

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eCustomerService

Cloud customer service software to create happy customers

Gary Tucker

Simple and Effective

Reviewed 2016-11-11
Review Source: Capterra

We have had great success implementing Giva as our help desk tool. Each step of the way the folks at Giva have been very efficient and supportive. We are looking forward to using the tool to it's full potential.

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eCustomerService

Cloud customer service software to create happy customers