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EducationFolder vs Balto Comparison

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Overview

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality...

Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$5.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(5)

5

4

3

2

1

2

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features24
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Notifications
  • Call Monitoring
  • Call Scripting
  • Campaign Management
  • Chat Transcript
  • Communication Management
  • Computer Telephony Integration
  • Conversion Rate Optimization
  • Customer Accounts
  • Customer Service Analytics
  • Data Visualization
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Reward Programs
  • Escalation Management
  • Feedback Automation
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Integration
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Learning Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Progress Tracking
  • Quality Assurance
  • Real Time Data
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SLA Management
  • Sales Tracking
  • Secure Data Storage
  • Task Management
  • Task Scheduling
  • Third Party Integration
  • Training Management
  • Trend Analysis
  • Widgets
  • Total features33
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Notifications
  • Call Monitoring
  • Call Scripting
  • Campaign Management
  • Chat Transcript
  • Communication Management
  • Computer Telephony Integration
  • Conversion Rate Optimization
  • Customer Accounts
  • Customer Service Analytics
  • Data Visualization
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Reward Programs
  • Escalation Management
  • Feedback Automation
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Integration
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Learning Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Progress Tracking
  • Quality Assurance
  • Real Time Data
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SLA Management
  • Sales Tracking
  • Secure Data Storage
  • Task Management
  • Task Scheduling
  • Third Party Integration
  • Training Management
  • Trend Analysis
  • Widgets

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

EducationFolder vs. Balto

See how EducationFolder and Balto stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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