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EducationFolder vs Call Center Application Comparison

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Overview

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality...

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$5.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(5)

5

4

3

2

1

2

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(14)

5

4

3

2

1

11

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Great price for a quality service. Easy to set up and manage.
The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.
I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool.

Cons

Cons

Sometime we have to reset the equipment when theres no dial tone or cannot make call.
Initial setting is little time consuming and need little IT knowledge. Some time stop working and needs rebooting.
At times installation can be a short term problem. However the effort to install is worth the time and effort.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features24
  • API
  • Activity Dashboard
  • Answering Machine Detection
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Planning
  • Chat
  • Computer Telephony Integration
  • Contact Database
  • Cost Tracking
  • Custom Fields
  • Custom Forms
  • Customer Service Analytics
  • Data Import/Export
  • Employee Management
  • Employee Portal
  • Employee Reward Programs
  • Gamification
  • Lead Distribution
  • Learning Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Progress Tracking
  • Quality Assurance
  • Queue Manager
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Timesheets
  • Training Management
  • Trend Analysis
  • Web Forms
  • Widgets
  • Total features31
  • API
  • Activity Dashboard
  • Answering Machine Detection
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Planning
  • Chat
  • Computer Telephony Integration
  • Contact Database
  • Cost Tracking
  • Custom Fields
  • Custom Forms
  • Customer Service Analytics
  • Data Import/Export
  • Employee Management
  • Employee Portal
  • Employee Reward Programs
  • Gamification
  • Lead Distribution
  • Learning Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Progress Tracking
  • Quality Assurance
  • Queue Manager
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Timesheets
  • Training Management
  • Trend Analysis
  • Web Forms
  • Widgets

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

EducationFolder vs. Call Center Application

See how EducationFolder and Call Center Application stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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