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EducationFolder vs Zailab Comparison

Overview

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality...

Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$5.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$1.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(5)

5

4

3

2

1

2

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

(10)

5

4

3

2

1

9

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features24
  • API
  • Activity Dashboard
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Matching
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Contact Database
  • Contact History
  • Customer History
  • Customer Service Analytics
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Employee Management
  • Employee Portal
  • Employee Reward Programs
  • Gamification
  • Learning Management
  • Multi-Channel Communication
  • Multi-Location
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Tagging
  • Task Management
  • Task Scheduling
  • Training Management
  • Trend Analysis
  • User Defined Attributes
  • Voice Mail
  • Widgets
  • Total features32
  • API
  • Activity Dashboard
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Matching
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Contact Database
  • Contact History
  • Customer History
  • Customer Service Analytics
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Employee Management
  • Employee Portal
  • Employee Reward Programs
  • Gamification
  • Learning Management
  • Multi-Channel Communication
  • Multi-Location
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Tagging
  • Task Management
  • Task Scheduling
  • Training Management
  • Trend Analysis
  • User Defined Attributes
  • Voice Mail
  • Widgets

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

EducationFolder vs. Zailab

See how EducationFolder and Zailab stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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