EducationFolder Features List

EducationFolder Reviews


Cloud-based contact center performance management suite

4.5/5 (2 reviews)

EducationFolder Feature Summary

  • Knowledge base
  • Dashboards
  • Agent training
  • Learning management system
  • Completion tracking
  • Performance metrics
  • Quality Assurance (QA)
  • Rewards & recognition
  • Gamification
  • Reminder emails
  • Automatic notifications
  • Task management
  • Employee management
  • Attendance tracking
  • Reporting
  • Trend analysis
  • Multi-channel communication
  • Portals
  • Recurring task assignment
  • Automated assignments
  • Training scheduling
  • Task widget
  • Coaching program effectiveness KPIs
  • Banner ad-style messages

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Surveys & Feedback (57 other apps)
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Competitor Feature Comparison

EducationFolder Feature Reviews

1 reviewers had the following to say about EducationFolder's features:

Sam Jackson

It is a very easy to use product which allows us to better manage our center.


It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.


The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

Source: Capterra
Helpful?   Yes   No
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