Most popular features of all Customer Service & Support apps
2 reviewers had the following to say about EducationFolder's features:
It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.
The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.
I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training.
Time used: Less than 6 months
Frequency of use: Occasionally