EducationFolder Features

EducationFolder

Cloud-based contact center performance management suite

4.4/5 (5 reviews)

EducationFolder Feature Summary

  • Coaching program effectiveness KPIs
  • Banner ad-style messages
  • Automated assignments
  • Attendance tracking
  • Automatic notifications
  • Reminder emails
  • Employee management
  • Portals
  • Learning management system
  • Multi-channel communication
  • Quality Assurance (QA)
  • Recurring task assignment
  • Training scheduling
  • Agent training
  • Trend analysis
  • Dashboards
  • Rewards & recognition
  • Gamification
  • Completion tracking
  • Reporting
  • Task widget
  • Performance metrics
  • Task management

Competitor Feature Comparison

Activity Dashboard
Assignment Management
Attendance Management
Attendance Tracking
Automatic Notifications
CRM Integration
Call Center Management
Call Recording
Call Transfer
Customer Service Analytics
Customizable Reporting
Employee Management
Employee Portal
Employee Reward Programs
Gamification
Learning Management
Multi-Channel Communication
Performance Management
Performance Reports
Predictive Dialer
Progress Tracking
Quality Assurance
Recurring Tasks
Reminders
Reporting & Statistics
Task Management
Task Scheduling
Training Management
Trend Analysis
Widgets
Learn moreCompare App
Activity Dashboard
Assignment Management
Attendance Management
Attendance Tracking
Automatic Notifications
CRM Integration
Call Center Management
Call Recording
Call Transfer
Customer Service Analytics
Customizable Reporting
Employee Management
Employee Portal
Employee Reward Programs
Gamification
Learning Management
Multi-Channel Communication
Performance Management
Performance Reports
Predictive Dialer
Progress Tracking
Quality Assurance
Recurring Tasks
Reminders
Reporting & Statistics
Task Management
Task Scheduling
Training Management
Trend Analysis
Widgets
Visit WebsiteCompare App
Activity Dashboard
Assignment Management
Attendance Management
Attendance Tracking
Automatic Notifications
CRM Integration
Call Center Management
Call Recording
Call Transfer
Customer Service Analytics
Customizable Reporting
Employee Management
Employee Portal
Employee Reward Programs
Gamification
Learning Management
Multi-Channel Communication
Performance Management
Performance Reports
Predictive Dialer
Progress Tracking
Quality Assurance
Recurring Tasks
Reminders
Reporting & Statistics
Task Management
Task Scheduling
Training Management
Trend Analysis
Widgets
Visit WebsiteCompare App

EducationFolder Feature Reviews

2 reviewers had the following to say about EducationFolder's features:

Sam Jackson

It is a very easy to use product which allows us to better manage our center.

2017-10-31

It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.

Pros

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Nicholas Prainito

Educationfolder is a great tool to organize and assist with training and teaching

2018-07-13

Pros

It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.

Cons

I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more