EducationFolder Features List

EducationFolder Reviews

EducationFolder

Cloud-based contact center performance management suite

4.5/5 (2 reviews)
7

EducationFolder Feature Summary

  • Knowledge base
  • Dashboards
  • Agent training
  • Learning management system
  • Completion tracking
  • Performance metrics
  • Quality Assurance (QA)
  • Rewards & recognition
  • Gamification
  • Reminder emails
  • Automatic notifications
  • Task management
  • Employee management
  • Attendance tracking
  • Reporting
  • Trend analysis
  • Multi-channel communication
  • Portals
  • Recurring task assignment
  • Automated assignments
  • Training scheduling
  • Task widget
  • Coaching program effectiveness KPIs
  • Banner ad-style messages

Customer Service & Support Feature Comparison

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API (128 other apps)
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Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (52 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

Competitor Feature Comparison

EducationFolder Feature Reviews

1 reviewers had the following to say about EducationFolder's features:

Sam Jackson

It is a very easy to use product which allows us to better manage our center.

2017-10-31

It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.

Pros

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
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