EducationFolder Features

EducationFolder

Cloud-based contact center performance management suite

4.33/5 (3 reviews)

EducationFolder Feature Summary

  • Knowledge base
  • Dashboards
  • Agent training
  • Learning management system
  • Completion tracking
  • Performance metrics
  • Quality Assurance (QA)
  • Rewards & recognition
  • Gamification
  • Reminder emails
  • Automatic notifications
  • Task management
  • Employee management
  • Attendance tracking
  • Reporting
  • Trend analysis
  • Multi-channel communication
  • Portals
  • Recurring task assignment
  • Automated assignments
  • Training scheduling
  • Task widget
  • Coaching program effectiveness KPIs
  • Banner ad-style messages

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Competitor Feature Comparison

EducationFolder Feature Reviews

2 reviewers had the following to say about EducationFolder's features:

Sam Jackson

It is a very easy to use product which allows us to better manage our center.

2017-10-31

It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.

Pros

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Nicholas Prainito

Educationfolder is a great tool to organize and assist with training and teaching

2018-07-13

Pros

I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.

Cons

I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more