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Efecte IT Service Management Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.82/10
Pros and cons
The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company.
Virtual Coach is also a really good extra help in solving tickets.
Efecte has been accepted really quickly by all our users. It has lots of really good features.
Because Efecte is so highly configurable, you can easily work your way into a sort of a trap. If you deviate too much from the default configuration, you might end up in a dead end over the years.
The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte.