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elevio Comparison

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Overview

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(26)

5

4

3

2

1

18

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.
This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

Cons

The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Limited styling and layout options for knowledge bases.
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features48
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Approval Process Control
  • Authentication
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Content Management
  • Content Repository
  • Custom Forms
  • Customer History
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Feedback Collection
  • Guided Problem Solving
  • HIPAA Compliance
  • Help Desk Integration
  • Knowledge Base Management
  • Learning Management
  • Multiple Projects
  • Multiple User Accounts
  • RSS Feeds
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • SSL Security
  • Scheduled Reporting
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Support Ticket Management
  • Tagging
  • Third Party Integration
  • To-Do List
  • URL Customization
  • WYSIWYG Editor
  • Web Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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