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elevio vs Airim Comparison

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Overview

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help,...

Airim is a cloud-based customer engagement solution designed to help enterprises educate customers quickly on their website...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$79/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(27)

5

4

3

2

1

18

8

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

(5)

5

4

3

2

1

3

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.
This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

Pros

Not enoughreviews yet

Cons

The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
All of this makes it difficult to keep track of multiple integrations at once.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features97
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Audio File Management
  • Authentication
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Tracking
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Electronic Forms
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Feedback Management
  • Full Text Search
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Image Editing
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Transfers/Routing
  • Trend Analysis
  • URL Customization
  • Usage Tracking/Analytics
  • User Defined Attributes
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS
  • Total features23
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Audio File Management
  • Authentication
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Tracking
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Electronic Forms
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Feedback Management
  • Full Text Search
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Image Editing
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Transfers/Routing
  • Trend Analysis
  • URL Customization
  • Usage Tracking/Analytics
  • User Defined Attributes
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

elevio vs. Airim

See how elevio and Airim stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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