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elevio vs Ameyo FusionCX Comparison

Overview

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help,...

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(26)

5

4

3

2

1

18

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.1

(9)

5

4

3

2

1

4

3

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.
This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

Pros

Not enoughreviews yet

Cons

The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Limited styling and layout options for knowledge bases.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features48
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Approval Process Control
  • Authentication
  • Auto-Dialer
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Content Management
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Dashboard Creation
  • Data Import/Export
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Guided Problem Solving
  • HIPAA Compliance
  • Heatmap
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Learning Management
  • Monitoring
  • Multi-Channel Management
  • Multiple Projects
  • Multiple User Accounts
  • Performance Reports
  • Prioritizing
  • RSS Feeds
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Rich Text Editor
  • Role Management
  • SSL Security
  • Scheduled Reporting
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • To-Do List
  • URL Customization
  • WYSIWYG Editor
  • Web Analytics
  • Website Integration
  • Widgets
  • Total features32
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Approval Process Control
  • Authentication
  • Auto-Dialer
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Content Management
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Dashboard Creation
  • Data Import/Export
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Guided Problem Solving
  • HIPAA Compliance
  • Heatmap
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Learning Management
  • Monitoring
  • Multi-Channel Management
  • Multiple Projects
  • Multiple User Accounts
  • Performance Reports
  • Prioritizing
  • RSS Feeds
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Rich Text Editor
  • Role Management
  • SSL Security
  • Scheduled Reporting
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • To-Do List
  • URL Customization
  • WYSIWYG Editor
  • Web Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

elevio vs. Ameyo FusionCX

See how elevio and Ameyo FusionCX stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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