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elevio vs Podium Comparison

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Overview

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help,...

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

79

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

18

8

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

268

82

16

5

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.
Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.
I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

Cons

All of this makes it difficult to keep track of multiple integrations at once.
HTML view concatenates all lines into one long line, making it more difficult to edit.
This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
My only complaint so far with the software is where the payment portal is concerned.
Trying to cancel with Podium is the worst experience we've ever had with a company.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features97
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Audio File Management
  • Authentication
  • Batch Communications
  • Billing & Invoicing
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Debit/Credit Card Processing
  • Decision Support
  • Document Storage
  • Electronic Forms
  • Electronic Signature
  • Email Distribution
  • Employee Onboarding
  • Engagement Tracking
  • Event Tracking
  • Feedback Management
  • Full Text Search
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Image Editing
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • Live Chat
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Payments
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Ratings / Reviews
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Transfers/Routing
  • URL Customization
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Visitor Management
  • Visual Analytics
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS
  • Total features56
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Audio File Management
  • Authentication
  • Batch Communications
  • Billing & Invoicing
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Debit/Credit Card Processing
  • Decision Support
  • Document Storage
  • Electronic Forms
  • Electronic Signature
  • Email Distribution
  • Employee Onboarding
  • Engagement Tracking
  • Event Tracking
  • Feedback Management
  • Full Text Search
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Image Editing
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • Live Chat
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Payments
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Ratings / Reviews
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Transfers/Routing
  • URL Customization
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Visitor Management
  • Visual Analytics
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

elevio vs. Podium

See how elevio and Podium stack up against each other by comparing features, pricing, ratings, integrations, security & more.