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elevio vs timetoreply Comparison

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Overview

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help,...

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

79

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

18

8

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.4

5

4

3

2

1

16

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.
Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.
I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

Cons

All of this makes it difficult to keep track of multiple integrations at once.
HTML view concatenates all lines into one long line, making it more difficult to edit.
This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

Cons

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
TimetoReply - the Information I Want and the Information I'm Confused By.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features97
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audio File Management
  • Authentication
  • Benchmarking
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Onboarding
  • Employee Time Tracking
  • Engagement Tracking
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Full Text Search
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Image Editing
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • Live Chat
  • Mailing List Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Productivity Analysis
  • Project Time Tracking
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Transfers/Routing
  • URL Customization
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS
  • Total features41
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audio File Management
  • Authentication
  • Benchmarking
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Onboarding
  • Employee Time Tracking
  • Engagement Tracking
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Full Text Search
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Image Editing
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • Live Chat
  • Mailing List Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Productivity Analysis
  • Project Time Tracking
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Transfers/Routing
  • URL Customization
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

elevio vs. timetoreply

See how elevio and timetoreply stack up against each other by comparing features, pricing, ratings, integrations, security & more.