elevio Features List

elevio Reviews

elevio

Self-service support & customer education platform

4.57/5 (7 reviews)
1,522

elevio Feature Summary

  • Live chat integration
  • Knowledge base management
  • Support channel integrations
  • Content management
  • Embeddable support widget
  • Engagement analytics
  • Reporting & analytics
  • Content workflow
  • Content approvals
  • Keyword suggestions
  • In-app contextual help
  • Support article suggestions
  • Customer feedback collection
  • Customer education
  • Ticket Deflection
  • Self-serve Support

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (52 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

Competitor Feature Comparison

elevio Feature Reviews

5 reviewers had the following to say about elevio's features:

Jan Werner

Overall an easy to use software that delivers value from the second it is implemented.

2017-12-29

Pros

- fast pace of development - flexibility - integration - product scope - UX and UI - good support

Cons

Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ebona Mais

Went from loving it to...not loving it

2018-06-06

Pros

They also allow for some really great integrations and customization of their app.

Cons

They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Peter Wolfley

Clean design and easy to implement and use.

2018-02-26

Pros

We use it for both internal and external communication and education.

Cons

The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Cassie Mittal

I have had a great experience with Elevio! Looking forward to what is to come with this solution.

2017-10-25

A way to communicate with our users in way that is easy for US internally, and easy for THEM!

Pros

- Consistent updates - Helpful and responsive team - Sleek integrations - Clean and easy to use self-service for our customers

Cons

Very minor issues that are specific to my use case/preferences. For example, I have certain formatting requirements that are not currently available in the article editor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Babak Barkhodaei

We use Elevio as a widget in our platform to support our clients

2017-10-03

Pros

- It was very easy to setup the widget inside our application - Our clients use this widget extensively and it has resulted in support requests for us to drecrease

Cons

- We've heard from our clients that the widget freezes sometimes, but this has been a very rare occasion. Overall a very useful product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more