Engati Features

It's super easy to use and once you take some time to set things up, it can learn on its own. It can adapt to different contexts pretty easily and cover a bunch of use cases. If you were afraid that a chatbot wouldn't sound human, this tool will prove you wrong.

If you run a small business, you'll find it expensive to start with. However, it really pays itself off if you want to have 24-hour coverage on your website.

The sale process - how they demonstrated that this solution could do wonders! That's where we fell. We should have done thorough research.

The entire experience was a nightmare. The onboarding process takes forever against their 2 weeks promise. They take the money upfront, and you are stuck. We opted for two languages option, and we could not even deploy English and had to pull out the bot from our Shopify store. Empty promises made during the sale (e.g. all past WhatsApp conversations can be read/ tagged by the API, which apparently can't be!). The mobile app is full of bugs. Agents are not notified of customers requesting to connect with an agent. The support teams were lethargic and would only want to respond by email. If you are an e-commerce player, STAY AWAY from Engati.

The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform. You don't have to ask for a POC as you can configure and deploy your own bot in less that 5 mins Each and every deployment is described in detailed fashion. Customizations can be done in jiffy The product support team from Coviam is very responsive The number of integrations are best- you wouldn't find any other product with so many integrations

Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing the integrations.

It is extremely easy to set up and I had a fun time playing with it. It is required very minimal work and almost no place where you get stuck. It has a wide range of features and has scope to add on more features to make the product greater. The best part about it is that the platform also provided good analytic data to track the bot and nature of users.

The bot could be more customizable using external technology and more better compatible with other web apps. Please provide more video tutorials explaining how to use external web apps , json APIs and other core integrations along with the bot.

This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

To change or view some core features, you have to apply to the customer support, like a list of all of the attributes, being able to copy your chatbot to a live chat bot etc. this is a bit of a hastle, luckily the customer support provides swift feedback and help and are very friendly.

The team at Engati assisted us every step of the way. The developers were quick to react to specific requests and their customer service is exceptional. Still early days for us, but the experience has been a good one so far!

The Youtube videos were a bit outdated. For non-techies, a simple process flow may work.

Ease of use. Their team is great to talk to. I like how I can import/export the dialog file. Really easy to add/edit/combine the rule-based dialog live or in excel.

It is Great on Facebook. Bot to Live on my website not quite there yet. Same with chat transcript import into my CRM. However, they are working to have both features ready soon.

As I said, GUI of Engati platform is the best amongst all other Platforms in the market. It was so user-friendly that even a person like me having no prior programming knowledge was able to create a decent application-oriented chatbot. Moreover, the statistics and data it provides regarding the interactions of users with it are also very nice. It is really a handy feature for developers. It really helped me train by Chatbot to the best. Overall, it's GUI combined with the data analysis it provides gives it an edge over other platforms in the market.

The website back-end is not so good. I have only this complaint about the platform. I noticed sometimes the web pages reload and even some buttons don't work. i.e. the hyperlink or href is missed out for some buttons.

1. Intuitive UI 2.Beautiful FAQ Generation using simple NLP. 3 Easy for Non Coders. 4. One click deploy and analytics

1.REST API features is only what bothers me sometime. Rest everything is perfect. 2. Adding more exhaustive FAQ and documentation is good idea anyday

How customizable it is. There are many chatbots but very few that can be used in that many work spheres.

I am fully satisfied. I wish it cost a bit less but we all ish that, don't we.

It's highly customizable, it has a potential to really provide you with the service you need. HOWEVER,

Very complicated and very poor customer support.

It's ease of you. And how one can develop even without knowing prior knowledge to any programming language.

I ran into a few bugs while building my bot, but they were fixed soon enough. Other than that maybe having your own API sever would help alot.

The best part of this software is the ease at which we can integrate to pages, channels like slack and etc. So it was damn cool and the Deployment doesn't take much of the time .

The least i could tell is that there are no proper length tutorials on this. Its a plus point if people with no idea of chatbot will actually use chat bots.

Simplicity and Uniqueness. I strongly feel it provides awesome FAQ generation and Waterfall model bots . The Payload part is beautiful but lacks a few major API Integrations. Overall its amazing for Medium and small Context chatbots

API Webhooks. Please add more POST and Put options. Integrations. Adding more Integrations to third party app would be good.

Excellent Customer Support. Beautiful UI helps me focus on Product. Natural Language Processing helps me to extract right Lexemes out of Sentence

Felt more features like API Hosting and Self hosted API is a better option. A bit less cost would definitely attract more MSME's and individuals

1. Simplicity and Ease - I can Surely say this is the best custom bot framework ever. The Intergration part is supereasy and intresting. 2. UX - Smooth and Nice Design

1. Bit Expensive for Startup but good start. 2. Adding integrations like api.ai will get you full stars.

The thing which I liked the most was its intuitive UX and easy learning curve. The portal allowes you to develop and develop a chatbot on multiple platforms in a matter of minutes.

I think the JSON API functionality can use a little work. The portal can greatly benefit from better tutorials, documentation and blogposts.

1. UI is simple and beautiful. Keeps the flow of the activity continuous 2. Customer Support is quick. Very responsive. 3. Support for third-party integrations such as Weather API

1. Would prefer API webhooks to increase functionality 2. Minimal environment for Developers 3. Costly for small businesses