Enterprise Service Desk Features

Enterprise Service Desk

ITIL-based incident, service and change management solution

4.0/5 (1 review)

Enterprise Service Desk Feature Summary

  • Live Chat
  • Contract Management
  • Inbox / Queue Management
  • Known Issue Management
  • Document Management
  • Self Service Portal
  • Automated Routing
  • Service Desk (ITIL / ITSM)
  • Multiple Brands / Products
  • Maintain customer data and service support records
  • Email and live chat integration
  • Log, track, manage and respond to reported incidents
  • Social media options provide additional support channels
  • Receive or send alerts and notifications
  • Features to support the billing and invoicing of services
  • Answer service questions with Knowledge Base documentation
  • Gather service support data via survey and feedback tools
  • Help desk ticket management plus VIP ticketing
  • Personalized, role-based dashboards with data widgets

Competitor Feature Comparison

Activity Dashboard
Alerts / Escalation
Asset Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Client Portal
Customer Database
Dashboard Creation
Data Import
Data Import/Export
Email Integration
Email Notifications
Incident Management
Knowledge Base Management
Problem Management
Project Management
Projections
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Team Calendars
Timesheets
Widgets
Learn moreCompare App
Activity Dashboard
Alerts / Escalation
Asset Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Client Portal
Customer Database
Dashboard Creation
Data Import
Data Import/Export
Email Integration
Email Notifications
Incident Management
Knowledge Base Management
Problem Management
Project Management
Projections
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Team Calendars
Timesheets
Widgets
Visit WebsiteCompare App
Activity Dashboard
Alerts / Escalation
Asset Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Client Portal
Customer Database
Dashboard Creation
Data Import
Data Import/Export
Email Integration
Email Notifications
Incident Management
Knowledge Base Management
Problem Management
Project Management
Projections
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Team Calendars
Timesheets
Widgets
Visit WebsiteCompare App

Enterprise Service Desk Feature Reviews

1 reviewers had the following to say about Enterprise Service Desk's features:

David F

Change Gear

2016-06-30

Friendly with awesome support. Cheaper product compared to the big boys like Remedy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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