Enterprise Service Desk Features List

Enterprise Service Desk

ITIL-based incident, service and change management solution

4.0/5 (1 review)

Enterprise Service Desk Feature Summary

  • Live Chat
  • Contract Management
  • Inbox / Queue Management
  • Known Issue Management
  • Document Management
  • Self Service Portal
  • Automated Routing
  • Service Desk (ITIL / ITSM)
  • Multiple Brands / Products
  • Receive or send alerts and notifications
  • Features to support the billing and invoicing of services
  • Maintain customer data and service support records
  • Email and live chat integration
  • Log, track, manage and respond to reported incidents
  • Answer service questions with Knowledge Base documentation
  • Social media options provide additional support channels
  • Gather service support data via survey and feedback tools
  • Help desk ticket management plus VIP ticketing
  • Personalized, role-based dashboards with data widgets

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (134 other apps)
Activity Dashboard (55 other apps)
Automatic Notifications (62 other apps)
CRM Integration (52 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (70 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (61 other apps)
Ticket Management (50 other apps)
Workflow Management (45 other apps)