eStreamDesk Helpdesk Pricing, Features, Reviews & Comparison of Alternatives

eStreamDesk Helpdesk

Online helpdesk & knowledge base simplified

3.0/5 (1 review)

eStreamDesk Helpdesk overview

What is eStreamDesk Helpdesk?

Ticketed support and e-mail management
If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

Online helpdesk & knowledge base simplified
eStreamDesk uses a minimalistic approach to web-based helpdesk management. You will not find useless features and cluttered interface. The platform has the features you actually use.
www.estreamdesk.com

Pricing

Starting from
$4/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English, Chinese (Traditional), Czech, Danish, Dutch and 8 other languages, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish
eStreamDesk Helpdesk screenshoteStreamDesk Helpdesk Introduction

eStreamDesk Helpdesk reviews

Excellent
0
Very good
0
Average
1

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  2.0
  3.0
  4.0
  2.0
Chris Smith

We used this system for a while, but it couldn't completely do everything we wanted.

Used daily for 1-2 years
Reviewed 2018-02-08
Review Source: Capterra

Pros
This system did improve our IT department's ability to help end users and decreased the time spent keeping track of open issues within our company.

Cons
We would have liked being able to keep track of a longer history of tickets solved. It also seems like this product is no longer updated or maintained.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

eStreamDesk Helpdesk pricing

Starting from
$4/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free for one agent. Paid plans start at $4

eStreamDesk Helpdesk features

API
Chat
Customizable Branding
Instant Messaging
Knowledge Base Management
Multi-Language
Social Media Integration
Surveys & Feedback
Workflow Management

Activity Dashboard (119 other apps)
Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Email Integration (103 other apps)
Monitoring (111 other apps)
Multi-Channel Communication (110 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Support Ticket Management (80 other apps)
Third Party Integration (150 other apps)

Videos and tutorials

Additional information for eStreamDesk Helpdesk

Key features of eStreamDesk Helpdesk

  • Custom branding - Add your logo, name and branding
  • Web based - Work from anywhere
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Knowledge base & self-serve portal
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
View All Features

Benefits

Why eStreamDesk?
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. The portal empowers customers with self-help functionality that drives down costs and enhances the customer experience.