eStreamDesk Helpdesk Features

eStreamDesk Helpdesk

Online helpdesk & knowledge base simplified

3.0/5 (1 review)

eStreamDesk Helpdesk Feature Summary

  • Custom branding - Add your logo, name and branding
  • Web based - Work from anywhere
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Knowledge base & self-serve portal
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime

Customer Service & Support Feature Comparison

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Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (113 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

eStreamDesk Helpdesk Feature Reviews

1 reviewers had the following to say about eStreamDesk Helpdesk's features:

Chris Smith

We used this system for a while, but it couldn't completely do everything we wanted.

2018-02-08

Pros

This system did improve our IT department's ability to help end users and decreased the time spent keeping track of open issues within our company.

Cons

We would have liked being able to keep track of a longer history of tickets solved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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