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everything HelpDesk Pricing
Pricing overview
Value for money rating
4.6
/5
13
Price starts from
20
Per month
Per Feature
Pricing details
Lite subscription: from $20/month with up to 3 technicians.
Full subscription: from $25/month with more than 3 technicians.
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Reviewers who mentioned pricing said:
Verified reviewer
Used daily for 2+ years
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Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions.
Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking.
Thanks for this review! We¿re happy to announce everything HelpDesk (¿eHD¿) currently integrates w/Asset Tracking thru ¿GroupLink Network/Asset Explorer¿ & its partner, and v11.7 (late `18) will integrate w/MS & Google cals. We¿d love more input as many customers participate in the roadmap. Current & 2018 releases include: ¿ MFA, ADFS, Google SSO, etc. ¿ More APIs w/acctg & other ¿ Asset Tracking...
Jasper v.
Consumer Goods, 501-1,000 employees
Used daily for 2+ years
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it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess.
easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult.
sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New>Ticket/KB/Filter>Group>Category>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement.
Tim K.
Government Administration, 201-500 employees
Used daily for 2+ years
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We have been using Grouplink for 4 years and it works great for our environment. We only use the incident management and knowledgebase functions and they perform very well for our 300 user environment.
Simple to use. Easy to customize. Its integration with our email system. We like the knowledgebase as well.
The inventory module is not very usable for us.
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