everything HelpDesk Pricing Plan & Cost Guide

everything HelpDesk

IT support management system & help desk

4.31/5 (13 reviews)

everything HelpDesk Pricing

Starting from: $20.00/month

Pricing model: Free, Subscription

Free Trial: Available

Priced by number of technicians billed annually or monthly.

Lite subscription: from $20/month with up to 3 technicians.

Full subscription: from $25/month with more than 3 technicians.

View Pricing Plans Free Trial

Competitors Pricing

SysAid

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Convoso

Starting from: 90.00/month
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LiveAgent

Starting from: 15.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

everything HelpDesk Pricing Reviews

Pros

  • All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.Mark D.Read the full review
  • Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain.Marissa R.Read the full review
  • It allowed us to track our work, problems and solutions. I love that it is user friendly and most staff can create tickets without training.Willies G.Read the full review

Cons

  • Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results.Jasper v.Read the full review
  • Let's me manage the problems, not the helpdesk software.Andy M.Read the full review
100%
recommended this to a friend or a colleague

2 reviewers had the following to say about everything HelpDesk's pricing:

Jasper v.

does what it needs to, very basic, but lightweight, works in most browsers

Used daily for 2+ years
Reviewed 2016-06-13
Review Source: Capterra

it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess.

Pros
easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult.

Cons
sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New>Ticket/KB/Filter>Group>Category>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Solid self-hosted helpdesk

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

Pros
Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions.

Cons
Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking.

Response from GroupLink


Thanks for this review! We¿re happy to announce everything HelpDesk (¿eHD¿) currently integrates w/Asset Tracking thru ¿GroupLink Network/Asset Explorer¿ & its partner, and v11.7 (late `18) will integrate w/MS & Google cals.

We¿d love more input as many customers participate in the roadmap. Current & 2018 releases include:
¿ MFA, ADFS, Google SSO, etc.
¿ More APIs w/acctg & other
¿ Asset Tracking tied deep w/incident reports, work-orders
¿ Enhanced Self-Service (w/ predictive KB)
¿ New mobile apps
o use GPS for location-based work-orders
o scan-in/out w/mobile device
o apps thru Apple & Google
¿ "Network Asset Discovery" (e.g.,topology, audit, reports) & "Network Device Monitoring¿ (e.g., alerts & alarms)

With great customer relationships we¿ll continue to upgrade and improve our already strong ticket & asset tracking solution, keeping it powerful, easy to use & economical for the budget minded.

Happy to discuss 801-335-0700

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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