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Contact Center as a Service (CCaaS) Logo

Contact Center as a Service (CCaaS)

4.1
(22)

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Unified communicate management software for contact centers

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Contact Center as a Service (CCaaS) Pricing, Features, Reviews and Alternatives

Contact Center as a Service (CCaaS) FAQs

Q. What type of pricing plans does Contact Center as a Service (CCaaS) offer?

Contact Center as a Service (CCaaS) has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Contact Center as a Service (CCaaS) support?

Contact Center as a Service (CCaaS) supports the following languages:
English


Q. Does Contact Center as a Service (CCaaS) offer an API?

No, Contact Center as a Service (CCaaS) does not have an API available.


Q. What level of support does Contact Center as a Service (CCaaS) offer?

Contact Center as a Service (CCaaS) offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support

Contact Center as a Service (CCaaS) product overview

What is Contact Center as a Service (CCaaS)?

Evolve IP is a unified communication management solution designed to help contact centers of all sizes manage email, voice, and telephonic communications via a unified portal. It offers a host of features such as contact center architecture, campaign management, call routing, IVR/voice response, and interactive voice response.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Live Online
Webinars

Not sure about Contact Center as a Service (CCaaS)? Compare it with a popular alternative

Contact Center as a Service (CCaaS) logo

Contact Center as a Service (CCaaS)

4.1
(22)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

71

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Contact Center as a Service (CCaaS) pricing information

Value for money

3.8

/5

22

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Contact Center as a Service (CCaaS) features

Functionality

3.9

/5

22

Total features

17

9 categories

Most valued features by users

Reporting/Analytics
Alerts/Escalation
Automatic Call Distribution
Blended Call Center
Call Logging
Call Monitoring
Call Recording
Call Scripting

Functionality contenders

Contact Center as a Service (CCaaS) users reviews

Overall Rating

4.1

/5

22

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.67/10
Rating distribution

5

4

3

2

1

9

7

5

0

1

Pros
It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.
We like how much easier it is to do everything on the computer instead of the phone. Thank you for providing a software solution that is easy to use and makes the process simple and trackable.
This company is very easy to work with. Response times are almost immediate and they are great at follow up.
Cons
The website was very bad for most of the time we used it. They did upgrade it toward the end of our time using them, but it still fell short of other platforms we tested or what we now use.
We think ultimately the company and product didn't head in the direction we were lead to expect and deadlines were frequently overstated and missed.
The design is not very intuitive; it takes a while of using the software to understand how to use it. It also lags sometimes, which *can* cause calls to bump from one agent to the next.

Overall rating contenders

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