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FixMe.IT vs ConnectWise ScreenConnect Comparison

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Overview

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

30

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

374

5

4

3

2

1

289

78

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

1.8K

5

4

3

2

1

1.3K

427

65

9

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Pros

The integration of connectiwise with other software is great. This is the reason why I really love this software.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

Horrible, horrible customer service and support. I was constantly getting false positives.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features27
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Attendee Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Presentation Streaming
  • Projections
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Whiteboard
  • Total features57
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Attendee Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Presentation Streaming
  • Projections
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Whiteboard

Integrations

  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations23
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FixMe.IT logo

FixMe.IT

Good product at a reasonable price. Came to you after ScreenConnect pumped price too high.

Reviewed 6 years ago

I got a good product at a reasonable price. As a computer administrator I use this to login and help clients with their computers.

Pros

Unattended access to hundreds of client computers for my computer services business is helpful for us and for them. Solid product, keep up the good work!

Cons

It would be nice to be able to hide the icon on the client computer. I can understand the philosophy to not include this feature, but it is something that my clients and I used to appreciate about ScreenConnect.

CD
AvatarImg

Chris D.

Computer Networking, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ConnectWise ScreenConnect logo

ConnectWise ScreenConnect

Great remote software with good feature set.

Reviewed 5 years ago

I switched over from fixme.it as I needed a remote support app with a phone app as I use tablet and phones in the field and I'm.not always near a computer. Support has been great over chat as needed and most downtime is noted well ahead of time.

Pros

Ease of setup and configuration. Personal landing page for remote clients. Quickly see online status, system specifications and ram usage Easily issue commands to system and transfer files.

Cons

Upgrading and sometimes new clients have issues associating with account. Once in awhilenanfew workstations refuse to update and manually installing fails. Price is on the high side compared to some offerings. Screenshot is nice but really too small to be of ant use