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FixMe.IT vs dualmon Comparison
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Overview
Remote support software designed for delivering on-demand and unattended support from anywhere in the world.
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
30
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
49
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Claudia L.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
Pros
Ease of use, Secured, Superb Customer Service, DualMon updates and makes fantastic changes.
The ease of deployment and excellent functionality allows us to perform the tasks the team needs efficiently. It has unlimited user capability and is super value for the money.
I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.
Cons
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Kurt B. C.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.
Jonathan G.
Cons
If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.
I would be willing to pay for the app, or pay more for the annual subscription if it came to that.
The only feature missing from DualMon is multiple window control.
Key features
- Total features26
- Access Controls/Permissions
- Activity Dashboard
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Customizable Branding
- Customizable Reports
- Diagnostic Tools
- Drag & Drop
- File Sharing
- File Transfer
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Multiple User Accounts
- Print Management
- Real-Time Chat
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Recording
- Screen Sharing
- Secure Login
- Self Service Portal
- Session Recording
- Session Transfer
- Summary Reports
- Third Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Whiteboard
- Total features34
- Access Controls/Permissions
- Activity Dashboard
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Customizable Branding
- Customizable Reports
- Diagnostic Tools
- Drag & Drop
- File Sharing
- File Transfer
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Multiple User Accounts
- Print Management
- Real-Time Chat
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Recording
- Screen Sharing
- Secure Login
- Self Service Portal
- Session Recording
- Session Transfer
- Summary Reports
- Third Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Whiteboard
Integrations
- Total integrations1
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations2
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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