FixMe.IT vs Freshdesk Comparison

GoTo Meeting

TeamViewer Remote

Zendesk Suite

Zoho Desk

Salesforce Service Cloud

LogMeIn Pro

Compare FixMe.IT and Freshdesk based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

LogMeIn Pro by GoTo  is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location, and get full access to the desktop as well as all applications, files and information from another computer or mobile device.

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Access Controls/Permissions

Activity Dashboard

Chat/Messaging

Collaboration Tools

Compliance Management

Customizable Branding

Customizable Reports

Drag & Drop

File Sharing

File Transfer

Live Chat

Monitoring

Multiple Monitor Access

Problem Management

Real-Time Chat

Real-Time Notifications

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Screen Recording

Screen Sharing

Secure Login

Session Recording

SSL Security

Summary Reports

Troubleshooting

Two-Factor Authentication

Unattended Access

Whiteboard

FixMe.IT

Linux

Web-based

Windows

Director, Business Process Management

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Software Support - 

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

Systems Manager

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Managing Director

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Amazing consistency, fast,  stable, can keep up for extended periods of time, can enable always on remote.

Director of Opertations

Pretty solid experience. It is one of the best remote software.

Owner/Operator

However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.

System Administrator

So far, I havent found anything too terrible. The layout could be updated.

VP Support Services

The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.

Sys admin

Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).

owner

I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.

Corporate Network Administrator

A great program for technical support to remote users outside our SD-WAN network.

Associate IT Manager

It is very easy to use and was easy to deploy to company.

IT Manager

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Network Manager / Assistant General Manager

The software is limited to only windows products.

Housekeeping

I think it is a easy program and would help alot but the price was just too expensive.

The software is easy to use and website integration for customer use.

President

Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.

FixMe.IT screenshot: FixMe.IT unattended clients

FixMe.IT screenshot: FixMe.IT home page

FixMe.IT screenshot: FixMe.IT homepage

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assignment Management

Automated Routing

Automatic Call Distribution

Call Center Management

Call Monitoring

Call Recording

Call Routing

Case Management

Catalog Management

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Content Creation

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Forms Management

Full Text Search

Gamification

Inbox Management

Incident Management

Interaction Tracking

Issue Auditing

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Macros/Templated Responses

Mobile Access

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

On-Demand Recording

Online Forums

Performance Metrics

Predictive Analytics

Prioritization

Project Management

Queue Management

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Updates

Recurring Issues

Role-Based Permissions

Routing

Rules-Based Workflow

Search/Filter

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Social Media Monitoring

Freshdesk

Android

iPad

iPhone

ICT Support Manager

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

Customer Support

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

Human Resources Generalist

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Owner

We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.

Quality Analyst

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

Technology Coordinator

We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.

District Network Technician

This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.

Client Services Supervisor

Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.

While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.

Network & IT Systems Manager

Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.

We used it for daily customer service contact and it was great. It was great for assigning.

Technical leader

I recommend it for its ease of use, its performance and its fair price.

Software Engineer

It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.

Developer

Worse, there is no way to discover this until after you've paid and spent time getting everything set up.

I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.

FixMe.IT vs Freshdesk Comparison

FixMe.IT

Freshdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives