FixMe.IT vs JIRA Service Management Comparison

GoTo Meeting

TeamViewer Remote

monday.com

Zendesk Suite

ServiceNow

LogMeIn Pro

Excellent software, but needs iOS/Android Expert App. 
Largely replaced VNC as our remote viewing software.  Relived us of tedious VPN issues.

Techinline FixMe.IT Review

Excellent, I didn't know there was still a straighforward and easy-to-use remote assistance software on the market before knowing FixMe.

Nice Lightweight Remote Assistance Tool

I found FixMe.IT's service extremely useful after struggling with a network that consisted of a couple of routers, a switch, and a Wi-Fi access point. I just wanted to connect to my network from home and I couldn't make it work. I emailed their support team and they helped me identify the problem and fixed it quickly. 

Beneficial

Simple and Effective

Overall it was a great choice to go with FixMe.IT. I specialize in Windows Servers/Workstations so the product works for me. The app is not clunky and just works flawlessly. Everything I need in a remote support software is here.

Great Remote Access Software

Remote Support, Remote Maintenance, Unattended Access, Instant File Transfer, Shared Clipboard, Chat Window for client interactions.

A True LogMeIn Killer - a valuable and necessary service for any IT Support professional

Supporting users  anytime , really quick, without the  needs of installing any other third party applications or add on.

Awesome  product, service us really good

Better overall remote management of my clients computers that work remotely.

One if the best remote software for the money.

Great Product!

We have had great success with Fixme.IT

I am able to do things remotely as opposed to going on site to the user

I am happy with the product and its ease of use

Love remote aoftware

Great, simple program. However, I still prefer teamviewer. 

Hello Vincent, 

Thank you for taking the time to review FixMe.IT - your feedback is very valuable to us. 

There shouldn't be any issues in using FixMe.IT with UAC. Please reach out to our support team and we'll assist you further. 

Thanks again for your valued and loyal business, and we hope to hear from you!

Serge from FixMe.IT 

Best value for the money!

This service is just plain easy to use and works everytime...

Simple and easy to use 

We are able to offer superior customer service with this product.

Great software

Easy remote access to client either unattended or on-demand.

It's a great solution that does everything I need for the price.

saved money over other options.
helped me provide better service to clients.

I've been using Techinline (FixMe.IT) for several years.  It's been dependable and a great value

I've used several different screen control utilities in the past and most require a bit of configuration in order to get it going. This simply works. It is easy to use and intuitive.

Great Product

Fixme is a great remote control app. 

Allowed us to service and manage computers in areas away from our corporate office.

Best most reasonably priced remote software we have used. 

I do not have to leave my office to service my multi-national customer base.

I have been very pleased with the my overall experience. Product works well.

Hi Bruce,
We rely on a third-party platform, Bluesnap, to handle our billing matters. By design, the Bluesnap system cancels a declined order on the following day after the original failed auto-renewal attempt. The main purpose of this is to ensure that there are no subsequent repeat charge attempts whenever any payment is declined. At the same time, we assure you that the FixMe.IT application provides a 1-day grace period, which means that we keep your subscription active for 1 full day whenever the auto-renewal payment is not processed by Bluesnap. We also reach out with a failed renewal notice and provide instructions for submitting the payment. After one day, i.e. when the subscription expires, you may use the 'Renew License' option within the Expert app to submit the payment. If you have any further questions, please don't hesitate to contact our sales team at sales@techinline.com.
Best,
Dan | Techinline

I have used FixMe.IT for years.  It is easy to use and  a great value.

Remote support not having to go onsite to help my clients. It allows for better service.

Excellent product for the price not another product out there that does what this does for the money

does what it needs to, good enough remote experience

Hi Juan,

1. If you mean that the remote user needs to click on the 'Accept' prompt when connecting to the expert, we're planning to get rid of this very soon. Please stay tuned for updates.
2. We're unaware of any issues with QHD support. FixMe.IT supports all screen resolutions up to 4K. You can take advantage of the application's scaling settings to adjust the remote screen according to your needs or preferences. Please see this video for more details: https://youtu.be/NoryfEpF-CE
3. You can enter admin credentials on the remote machine. However, certain tasks require the end-user's input by Windows design.

Best,
Dan | Techinline

Compare FixMe.IT and JIRA Service Management based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

LogMeIn Pro by GoTo  is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location, and get full access to the desktop as well as all applications, files and information from another computer or mobile device.

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Access Controls/Permissions

Activity Dashboard

Chat/Messaging

Collaboration Tools

Compliance Management

Customizable Branding

Customizable Reports

Drag & Drop

File Sharing

File Transfer

Live Chat

Monitoring

Multiple Monitor Access

Problem Management

Real-Time Chat

Real-Time Notifications

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Screen Recording

Screen Sharing

Secure Login

Session Recording

SSL Security

Summary Reports

Troubleshooting

Two-Factor Authentication

Unattended Access

Whiteboard

FixMe.IT

Linux

Web-based

Windows

Director, Business Process Management

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Software Support - 

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

Systems Manager

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Managing Director

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Amazing consistency, fast,  stable, can keep up for extended periods of time, can enable always on remote.

Director of Opertations

Pretty solid experience. It is one of the best remote software.

Owner/Operator

However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.

System Administrator

So far, I havent found anything too terrible. The layout could be updated.

VP Support Services

The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.

Sys admin

Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).

owner

I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.

Corporate Network Administrator

A great program for technical support to remote users outside our SD-WAN network.

Associate IT Manager

It is very easy to use and was easy to deploy to company.

IT Manager

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Network Manager / Assistant General Manager

The software is limited to only windows products.

Housekeeping

I think it is a easy program and would help alot but the price was just too expensive.

The software is easy to use and website integration for customer use.

President

Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.

FixMe.IT screenshot: FixMe.IT unattended clients

FixMe.IT screenshot: FixMe.IT home page

FixMe.IT screenshot: FixMe.IT homepage

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

FixMe.IT vs JIRA Service Management Comparison

FixMe.IT

JIRA Service Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives