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FixMe.IT vs NinjaOne Comparison

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Overview

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

380

5

4

3

2

1

294

79

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

211

5

4

3

2

1

171

35

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features28
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Continuous Monitoring
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Recovery
  • Data Replication
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Disk Image Creation
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Encryption
  • File Management
  • File Sharing
  • File Sync
  • File Transfer
  • For MSPs
  • For Websites
  • For the IT sector
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Content Management
  • Mobile Device Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-Factor Authentication
  • Multi-OS
  • Multiple Format Support
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Security
  • Network Wide Management
  • OS Imaging
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Ransomware Protection
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update/Installation
  • Remote Wipe
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Alerts
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service Request Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Web Access/Restoration
  • Whiteboard
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • Total features195
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Continuous Monitoring
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Recovery
  • Data Replication
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Disk Image Creation
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Encryption
  • File Management
  • File Sharing
  • File Sync
  • File Transfer
  • For MSPs
  • For Websites
  • For the IT sector
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Content Management
  • Mobile Device Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-Factor Authentication
  • Multi-OS
  • Multiple Format Support
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Security
  • Network Wide Management
  • OS Imaging
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Ransomware Protection
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update/Installation
  • Remote Wipe
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Alerts
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service Request Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Web Access/Restoration
  • Whiteboard
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations38
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM