FixMe.IT vs Upscope Comparison

GoTo Meeting

TeamViewer Remote

AnyDesk

LogMeIn Pro

Faveo Helpdesk

Syxsense

Compare FixMe.IT and Upscope based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

LogMeIn Pro by GoTo  is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location, and get full access to the desktop as well as all applications, files and information from another computer or mobile device.

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Access Controls/Permissions

Activity Dashboard

Chat/Messaging

Collaboration Tools

Compliance Management

Customizable Branding

Customizable Reports

Drag & Drop

File Sharing

File Transfer

Live Chat

Monitoring

Multiple Monitor Access

Problem Management

Real-Time Chat

Real-Time Notifications

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Screen Recording

Screen Sharing

Secure Login

Session Recording

SSL Security

Summary Reports

Troubleshooting

Two-Factor Authentication

Unattended Access

Whiteboard

FixMe.IT

Linux

Web-based

Windows

Director, Business Process Management

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Software Support - 

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

Systems Manager

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Managing Director

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Amazing consistency, fast,  stable, can keep up for extended periods of time, can enable always on remote.

Director of Opertations

Pretty solid experience. It is one of the best remote software.

Owner/Operator

However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.

System Administrator

So far, I havent found anything too terrible. The layout could be updated.

VP Support Services

The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.

Sys admin

Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).

owner

I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.

Corporate Network Administrator

A great program for technical support to remote users outside our SD-WAN network.

Associate IT Manager

It is very easy to use and was easy to deploy to company.

IT Manager

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Network Manager / Assistant General Manager

The software is limited to only windows products.

Housekeeping

I think it is a easy program and would help alot but the price was just too expensive.

The software is easy to use and website integration for customer use.

President

Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.

FixMe.IT screenshot: FixMe.IT unattended clients

FixMe.IT screenshot: FixMe.IT home page

FixMe.IT screenshot: FixMe.IT homepage

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

Syxsense is a leading USEM solution designed to help SecOps departments, MSPs, and IT professionals in organizations with 100-100,000 endpoints manage and secure their environment.

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Audit Trail

Diagnostic Tools

Remote Monitoring & Management

Session Transfer

Single Sign On

Third-Party Integrations

Upscope

Training team lead

The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.

Sales & Recruiting 

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Customer Success Manager

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.

Corporate Trainer

Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.

Support Tech Engineer 

Upscope is easy to use and a click away from getting on a screen share with another user. It has improved our time to resolve issues and given us an advantage is the software industry.

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time.

Associate Digital Marketing Manager

Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful.

Customer Success 

Ability to highlight on the screen, easy integration with other technology, quick connect.

Director of Marketing

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.

President & CEO

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Customer Experience Team

Do let me know if this keeps happening even after doing this and I'll dig further.

Country Manager and Dietitian 3837N

It takes too long to load when they change the tab (perhaps this is more of an internet problem). Sometimes it does not find a client online even though I'm chatting with them on Intercom.io.

Product Manager

What I like most about UpScope is the 1-click instant screen share.

Easy of use and ability to add more information to a clients profile for future inquires.

Upscope: Exactly what you want for customer service screensharing.

Customer Success Associate

It allows us to see exactly what the user is seeing and helps us avoid misinterpretations.

FixMe.IT vs Upscope Comparison

FixMe.IT

Upscope

Overview

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Pricing

User reviews

Key features

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