Focus Contact Center Features

Focus Contact Center

Call & Contact Center Software Focus Contact Center

5.0/5 (4 reviews)

Focus Contact Center Feature Summary

  • Omnichannel Call Center: phone, email, proactive chat
  • Market-leading predictive dialer supported by AI algorithms
  • Innovative Voice Mail Detection algorithm
  • Caller ID with contextual data
  • Built-in IVR and multichannel ACD integration
  • Channel-independent skill- and profit-based routing
  • Numerous outbound automatic and manual dialers
  • Interactive voice response (IVR) with advanced routing
  • Automated business rules for process and workflow creation
  • Automated business rules for optimisation
  • Campaign, Queue, Communication Channels
  • Customers prioritisation
  • Customizable satisfaction surveys for customer feedback
  • Campaign prioritization
  • Built in Mini-CRM with instant access to customer history
  • Call Scripting and Call Script Builder
  • Contact dispositions and notes
  • Telemarketing Sales Rule
  • Outbound Call Regulation Compliance with Do Not Call List
  • Embedded WebRTC-based softphone
  • Real-time monitoring and configurable wallboards
  • Easy integration with any application using open API
  • Built-in SIP Trunk and optional numbers from 120+ countries
  • Native integration with Focus Desk ticketing system

Customer Service & Support Feature Comparison

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API (185 other apps)
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CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

Focus Contact Center Feature Reviews

4 reviewers had the following to say about Focus Contact Center's features:

Wojciech Haśko

Verified Reviewer

High quality system

2017-01-12

A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more.

Pros

- easy to use interface - scalability - friendly API

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Focus Contact Center

Cloud PBX

Source: GetApp
Helpful?   Yes   No
Read more
Ma¿gorzata Nowak

Smart Call Center Software

2016-10-21

Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Wojciech Hasko

All-in-one contact center platform

2017-01-12

The Focus Contact Center software is easy to use and implement, very functional and innovative.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Marek Witczak

Best solution !

2017-01-13

Focus Contact Center gives a lot of features and is really very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more