Focus Contact Center Features

Focus Contact Center

Call & Contact Center Software Focus Contact Center

5.0/5 (4 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Alerts / Escalation
Application Management
Appointment Management
Archiving & Retention
Auto-Dialer
Automatic Backup
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking Metrics
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Management
Chat Transcript
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Content Delivery
Conversion Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Management
Email Management
Email Templates
FCC Compliance
FTC Compliance
Fax Management
Feedback Management
Geolocation
Goal Management
Goal Setting / Tracking
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Management
Multi-Language
Outbound Call Center
Performance Management
Predictive Dialer
Prioritization
Progressive Dialer
Prospecting Tools
Queue Management
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Risk Alerts
SMS Messaging
SSL Security
Search/Filter
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text to Speech
VoIP Connection
Voice Mail
Workflow Management
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API
Activity Dashboard
Alerts / Escalation
Application Management
Appointment Management
Archiving & Retention
Auto-Dialer
Automatic Backup
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking Metrics
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Management
Chat Transcript
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Content Delivery
Conversion Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Management
Email Management
Email Templates
FCC Compliance
FTC Compliance
Fax Management
Feedback Management
Geolocation
Goal Management
Goal Setting / Tracking
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Management
Multi-Language
Outbound Call Center
Performance Management
Predictive Dialer
Prioritization
Progressive Dialer
Prospecting Tools
Queue Management
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Risk Alerts
SMS Messaging
SSL Security
Search/Filter
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text to Speech
VoIP Connection
Voice Mail
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Alerts / Escalation
Application Management
Appointment Management
Archiving & Retention
Auto-Dialer
Automatic Backup
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking Metrics
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Management
Chat Transcript
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Content Delivery
Conversion Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Management
Email Management
Email Templates
FCC Compliance
FTC Compliance
Fax Management
Feedback Management
Geolocation
Goal Management
Goal Setting / Tracking
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Management
Multi-Language
Outbound Call Center
Performance Management
Predictive Dialer
Prioritization
Progressive Dialer
Prospecting Tools
Queue Management
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Risk Alerts
SMS Messaging
SSL Security
Search/Filter
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text to Speech
VoIP Connection
Voice Mail
Workflow Management
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Focus Contact Center Feature Reviews

4 reviewers had the following to say about Focus Contact Center's features:

Wojciech H.

Verified Reviewer

High quality system

2017-01-12

A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more.

Pros

- easy to use interface - scalability - friendly API

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Focus Contact Center

Cloud PBX

Source: GetApp
Helpful?   Yes   No
Read more
Ma¿gorzata N.

Smart Call Center Software

2016-10-21

Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Wojciech H.

All-in-one contact center platform

2017-01-12

We have cut down on service time and improved the quality of service.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Marek W.

Best solution !

2017-01-13

If you want to improve customer service, check out this solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more