Focus Desk Multi-channel service desk & ticketing solution ( 5.0/ 5 1 review) 694 Alternatives to Focus Desk
Explore a recommended list of Focus Desk alternatives for your business in 2019. Compare alternatives to Focus Desk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Manage customer support and sales leads right from Gmail
What users mention about Hiver See all reviews Highly inept and unprofessional team. Also worst nightmare for a growing startup. Sales and Support has been very accommodating, friendly, and helpful. Support is readily available. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. What users mention about InvGate Service Desk See all reviews Product is easy to understand and looks great – mobile view is best in class.
IT support management system & help desk
Web based customer support
Helpdesk and Ticketing solution for businesses of all sizes
Flexible, Trusted, Reliable Service Desk Software
What users mention about Vivantio Pro See all reviews Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues. Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.
Live Chat Software and Virtual agent for SMBs
Powerful help desk & service management software
Reduce Internal Repetitive Requests
What users mention about Spoke See all reviews Setting up the knowledge base was fun. Using it has been the easiest tool that we use currently. The team all the sales and spin-up process is top notch and extremely responsive. A very targeted software that fits a specific need perfectly.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. They are, by far, the worst company I've ever had the horrible experience of dealing with. How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes. The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. I believe they just got rid of the free account, and have moved to only paying accounts. Sadly, I will no longer be able to use this tool.
Cloud Based Help Desk Software That Actually Helps
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy.
Help desk & service management
What users mention about TOPdesk See all reviews TOPdesk are an excellent company to work with, very responsive and helpful. You are made to feel like part of the wider team. Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals. TopDesk is actively developing its product which is awesome. It is a good ticket system that gets the job done.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
IT Systems Management Software for SMBs and MSPs
What users mention about Kaseya VSA See all reviews Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment. The reports are easy to generate and use especially for budget decisions.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews Chris has been more than supportive and quick to respond, which I appreciate. In general the experience is good. Reporting is not user friendly. Full Lifecycle management. Outstanding vendor support.
Business management solution for IT departments & MSPs
Service desk software with self-service web portal support
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Great functionality and ease of use. Simple to learn, simple to master.
Unified project management & help desk software
Remote monitoring & management platform
What users mention about NinjaRMM See all reviews Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use. I love the fact that we can use our own icons and give it our own flair. Reports - They look nice and are simple to understand. Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used.
Service desk & IT service management
What users mention about Serviceaide See all reviews We are very pleased with the overall product capability, ease of use, and feature rich environment. I hope they continue to improve for the market that each time needs quality and confidence. The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents. We are a small startup, but quite ambitious, so we wanted to find the solution that would support our growth without limiting the functionality.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Ticketing software for effortless customer support
Cloud-based customer service solution for firms of all sizes
AI-based customer service management solution
ITIL Certified IT Service and Asset Management Solution
Deliver an unforgettable customer experience.
What users mention about Teamwork Desk See all reviews You can also have a private help desk for internal agent use only. Great mobile apps - great to see recent support activity. Another particularly annoying problem with TW Projects is notifications. It's so easy to organize projects and the comment section makes it real nice to communicate. I like that you can also add priorities to projects.
All-in-One MSP Software for MSPs and IT Support Companies
What users mention about Atera See all reviews I like the product very much it works like a charm and is very useful for managed services. We use it for the contracts with our customers. Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform. Sometimes the website would crash and we'd have to wait for support to fix it. Other than that the cost was the biggest problem.
Help desk and live chat solution for customer service
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution. Their support is amazing and they are friendly, helpful. The product is innovative and new features. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
Collaborative remote access solution
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. There are some minor things that I'd be happy if help scout improve upon, but otherwise I'm very happy with them. It is a great resource to help you stay organized and allows you to not have to give your personal email/information to clients.
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk Plus See all reviews My experience with Service Desk Plus has been great. I love how customization this software is especially for our industry. A fantastic tool for Help Desk Admins or System Engineers. I was impressed by the ease of use of the application.
Alerting and on-call management for always-on services
What users mention about Opsgenie See all reviews We were able to get a really good Pricing and Number of integrations is awesome.
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews There are a lot of great features that are drilled down into the application. In a day to day use it's been a great tool for our office. Whilst it is still a work in progress, we are definitely using ConnectWise to improve our business processes and effectiveness. Since I've adopted that philosophy, I have been much more pleased and relaxed about using it and implementing it further into my business.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses. I love using the multi channels provided with a monthly pricing which is affordable for any company.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact. Great system for complex billings, dealing with finance functionality and report building. We looked at several products including best of breed in several spaces however integration was going to prove challenging.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. So easy customized and really helpful for improvement working process. Very recommended to using this. Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it. The ability to get a good picture of the support organization. Great product, everything is linked for ease of access.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
A complete IT service management (ITSM) tool for business
Multi-channel contact center
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing. Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
Spanish helpdesk solution for small to large businesses
IT service desk and asset management solution
Centralize, assign, and track helpdesk requests with Mojo.
What users mention about Mojo Helpdesk See all reviews Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution. Handy, easy to use, economical, integrated Google support.
Customer Service & Support
Internal & external knowledge base and forum management platform
Web-based help desk and support application
Help Desk, Service Management, Enterprise Solution
SIAM and ITSM for multi-national organizations
Training platform with learning management system
Customer support ticketing management solution
The Service Desk Solution on-premise or in the Cloud!
Helpdesk, service desk and customer support software
Customer communication management
Customer support software
Online helpdesk & knowledge base simplified
AI-enabled chatbot & VCA Solutions for Customer Service
Don’t just give answers. Give solutions.
Customer service software from Microsoft
100% customizable Service Desk for any business small or large
All-in-one service desk software
Manage Clients, Projects, Time/Billing All From a Single Platform
What users mention about Vorex PSA See all reviews Save yourself the trouble, expense and grief of having to trial and cancel this software. They do not support their product and they will not stop charging your card when you request they do so. This was the absolute worst experience I have ever had with a software company. The software is absolute garbage and crashes CONSTANTLY. Also, we have to have the Internet to use it (I guess, this is where everything is moving to these days!). I hope the above was helpful to many.
Omnichannel Customer support & Help Desk software-FREE PLAN
What users mention about NABD System See all reviews Thanks very much for this excellent, speedy and professional service. NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days.
Cloud-based CRM, Help Desk, and PSA software.
What users mention about PROMYS CRM Help Desk PSA See all reviews The support team is responsive, knowledgeable and very proactive in ensuring we're getting most out of the software functionality. Support is responsive and knowledgeable. Integration between modules is excellent. It was clear very early in the evaluation, that for a Cisco Gold partner our size, PROMYS was a far better fit than traditional PSA's.
Customer Support Software for Live Chat, Email and Twitter
Intelligent Virtual Agent + Live Chat
Customizable help desk & ticketing system
What users mention about Deskero See all reviews The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. The Deskero team has been great to work with. It was also very easy to get my clients to adopt the new system which is a big plus. Lots of settings and options. Excellent customer support from the developers and help staff.
Multi-channel customer relations management platform
IT help desk management software
Helpdesk ticketing system software
What users mention about JitBit Help Desk See all reviews Lack of social media integration, but you hack your own using Zapier. JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. Been for over 2 years working with this helpdesk and it makes our job really easy.
CRMdesk: Web-based helpdesk for customer support automation
Customer Service and Support Management Software
What users mention about Tracker See all reviews We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs. Reporting is great and comprehensive. The ease of use using the web portal made even the computer illiterate feel comfortable. The price was affordable and competitive with the many other business solutions.
Office operations & issue management software on Slack.
A support soution to help track time and manage projects
What users mention about SherpaDesk See all reviews Trying to understand weeks, sometimes months, of previous emails and correspondence can be confusing. But this seems to be a problem all ticket management applications suffer. Matter of minutes to get comfortable where everything you need to access is. Highy recommended for anyone needing a ticketing system. The ability to create tickets from an email and communicate with users via email are my favorite features within the system.
Partner (PRM), Customer and Employee Communities
Communication solution for call management & distribution
Help desk and IT asset management solution
Business management platform for the IT industry
Customizable IT support solution
All-in-one customer support suite
What users mention about UseResponse See all reviews Product is as advertised and is a great utility for product innovation. After using trial version for 2 months our team agreed to use UseResponse continuously and fell in love with this development. Great tool that helps us product ideas management.
Cloud omnichannel contact center software
The only purpose built e‑commerce help desk
What users mention about xSellco Helpdesk See all reviews Search is BAD, you cannot properly search on this platform. We have bad experience with xsellco. When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. Fusion - I love how easy it is to complete emails, how it groups all the history together and fills out all of the customer's information.
Digital customer service platform and ticketing system
Supercharged Customer Engagement and Support platform.