Focus Desk Features

Focus Desk

Multi-channel service desk & ticketing solution

5.0/5 (1 review)

Focus Desk Feature Summary

  • Automatic inquiry registration
  • Ticketing system
  • Processing deadlines
  • Inquiry grouping
  • Inquiry allocation
  • Productivity monitoring
  • Custom inquiry types, priorities & statuses
  • Message templates
  • Admin-defined SLA levels
  • Customizable working hours
  • Inquiry list
  • Status tracking
  • Simultaneous support for multiple communication channels
  • Website contact forms
  • Phone support
  • Email integration
  • SMS integration
  • Live chat
  • Real-time productivity monitoring
  • Customizable alerts
  • Incident Management
  • Problem Management
  • Change Management
  • Issue tracking
  • Service Desk Automations
  • Multiple languages
  • Satisfaction surveys
  • Gamification
  • Automatic ticket assignement
  • REST API
  • Customizable Queues
  • Unlimited Custom Fields
  • Alerts/Escalation
  • Configuration Management
  • Help desk management
  • Lifecycle management
  • Service Level Management
  • Issue Management

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Focus Desk Feature Reviews

1 reviewers had the following to say about Focus Desk's features:

Wojciech Hasko

Smart system

2017-01-12

With the Focus Desk system, there was a significant increase in the number of issues closed within 48 hours, the phone channel service got faster and more efficient, and general service quality went up.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
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