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Focus Desk Logo

Focus Desk

Multi-channel service desk & ticketing solution

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Focus Desk Pricing, Features, Reviews and Alternatives

Focus Desk FAQs

Q. What type of pricing plans does Focus Desk offer?

Focus Desk has the following pricing plans:
Starting from: $19.00
Pricing model: Free
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Focus Desk?

Focus Desk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Focus Desk support?

Focus Desk supports the following languages:
English, Polish


Q. Does Focus Desk offer an API?

No, Focus Desk does not have an API available.


Q. What level of support does Focus Desk offer?

Focus Desk offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support

Focus Desk product overview

Price starts from

19

Per Feature

What is Focus Desk?

Focus Desk is a cloud-based issue ticketing and service desk solution from Focus Telecom which allows users to manage customer issues through a range of communication channels. Contact through web forms, chat, SMS, email, and phone is supported, and users can switch channels at any time while maintaining consistent communication with the client.

Key benefits of using Focus Desk

  • Administrators can define consultants’ working hours, message templates, SLA levels, and the types, statuses, and priority of inquiries.

  • Multiple inquiries from the same client which apply to a single case can be grouped to simplify issue tracking.

  • Customers can be contacted via phone, SMS, email, and chat, and users can switch between communication channels at any time.

  • Managers can view information on consultants’ productivity in real time, monitor the length of time required to resolve each case, and how much time the consultant spent working on each inquiry.

  • Alerts can be individually customized to remind users of upcoming inquiry response deadlines.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Videos

    Not sure about Focus Desk? Compare it with a popular alternative

    Starting from

    19

    Per Feature

    Free plan
    Free trial
    Pricing range

    Starting from

    45

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
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    Focus Desk pricing information

    Value for money

    5.0

    /5

    1

    Starting from

    19

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Focus Desk features

    Functionality

    5.0

    /5

    1

    Total features

    23

    1 categories

    Most valued features by users

    Reporting/Analytics
    Customizable Branding
    Multi-Channel Communication
    Alerts/Escalation
    Monitoring
    Real-Time Notifications
    Email Management
    Knowledge Base Management

    Functionality contenders

    Focus Desk users reviews

    Overall Rating

    5.0

    /5

    1

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Overall rating contenders

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