Fonvirtual Call Center Comparison

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Overview

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD).
  • Platforms supported
  • Web based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customres
  • Freelancers
  • Small businesses
  • Mid-size Business
  • Enterprise
  • Support
  • Phone support
  • Online support
  • Knowledge base
  • Video tutorials

Screenshots

No screenshots available

Pricing

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/No info available/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
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User reviews

No reviews
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  • Value for money
  • Features
  • Ease of use
  • Customer support

Pros

No data

Cons

No data
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features25
  • 360 Degree Feedback
  • Automatic Call Distribution
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Compensation Management
  • Contact Database
  • Contact Management
  • Email Integration
  • Fax Management
  • IVR / Voice Recognition
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Multi-Channel Communication
  • Performance Management
  • Progress Tracking
  • Reporting & Statistics
  • User Management
  • Voice Mail

Integrations

  • Total integrations0
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
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