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Fonvirtual Call Center vs Aline Comparison

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Overview

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

Aline is a cloud-based VoIP phone system, which helps businesses handle incoming and outgoing calls through call routing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5.0

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features68
  • 360 Degree Feedback
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Blended Call Center
  • By-Extension Reporting
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Caller ID
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Employee Database
  • Employee Directory
  • Fax Management
  • File Sharing
  • Goal Setting / Tracking
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Skills Assessment
  • Spam Blocker
  • Status Tracking
  • Telemarketing Management
  • Third Party Integrations
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Total features51
  • 360 Degree Feedback
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Blended Call Center
  • By-Extension Reporting
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Caller ID
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Employee Database
  • Employee Directory
  • Fax Management
  • File Sharing
  • Goal Setting / Tracking
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Skills Assessment
  • Spam Blocker
  • Status Tracking
  • Telemarketing Management
  • Third Party Integrations
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Fonvirtual Call Center vs. Aline

See how Fonvirtual Call Center and Aline stack up against each other by comparing features, pricing, ratings, integrations, security & more.