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Fonvirtual Call Center vs CloudAware Comparison

Overview

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

CloudAware is a cloud management platform designed to help enterprise IT teams deploy and manage applications across Amazon,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features25
  • 360 Degree Feedback
  • API
  • Access Control
  • Activity Dashboard
  • Analytics
  • Application Integration
  • Applications Management
  • Automatic Call Distribution
  • Backup Management
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Change Management
  • Compensation Management
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Email Integration
  • Fax Management
  • Filtered Views
  • IVR / Voice Recognition
  • Incident Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Monitoring
  • Multi-Channel Communication
  • Multiple Data Sources
  • Performance Management
  • Progress Tracking
  • Real Time Monitoring
  • Reporting & Statistics
  • SLA Management
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Status Tracking
  • Tagging
  • Third Party Integration
  • Two-Factor Authentication
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features30
  • 360 Degree Feedback
  • API
  • Access Control
  • Activity Dashboard
  • Analytics
  • Application Integration
  • Applications Management
  • Automatic Call Distribution
  • Backup Management
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Change Management
  • Compensation Management
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Email Integration
  • Fax Management
  • Filtered Views
  • IVR / Voice Recognition
  • Incident Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Monitoring
  • Multi-Channel Communication
  • Multiple Data Sources
  • Performance Management
  • Progress Tracking
  • Real Time Monitoring
  • Reporting & Statistics
  • SLA Management
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Status Tracking
  • Tagging
  • Third Party Integration
  • Two-Factor Authentication
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations11
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Fonvirtual Call Center vs. CloudAware

See how Fonvirtual Call Center and CloudAware stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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