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Fonvirtual Call Center vs HoduCC Comparison

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Overview

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

Category Leaders

HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

400

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.7

5

4

3

2

1

17

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Cons

Not enoughreviews yet

Cons

Some CC Features missing. User interface needs some rework.
Difficulty in integration to social media offerings. No automated reporting system for daily reports.
I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features68
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compensation Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Employee Database
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-Demand Recording
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SMS Marketing Managment
  • Scheduled Recording
  • Scheduling
  • Skills Assessment
  • Support Ticket Management
  • Survey/Poll Management
  • Task Scheduling
  • Third Party Integrations
  • Unattended Call Management
  • User Management
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Voice Mail
  • Who Answered Log
  • Total features66
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compensation Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Employee Database
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-Demand Recording
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SMS Marketing Managment
  • Scheduled Recording
  • Scheduling
  • Skills Assessment
  • Support Ticket Management
  • Survey/Poll Management
  • Task Scheduling
  • Third Party Integrations
  • Unattended Call Management
  • User Management
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Voice Mail
  • Who Answered Log

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Fonvirtual Call Center vs. HoduCC

See how Fonvirtual Call Center and HoduCC stack up against each other by comparing features, pricing, ratings, integrations, security & more.