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Fonvirtual Call Center vs Ricochet360 Comparison

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Overview

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5.0

5

4

3

2

1

23

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
It has been a very easy transition and the experience has been great.
The software is user friendly. We loved that we were able to access the software from any device.

Cons

Not enoughreviews yet

Cons

I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features68
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Scheduling
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Compensation Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Support
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Direct Mail Management
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • Employee Database
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Field Sales Management
  • File Sharing
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-User Collaboration
  • Multiple Parties
  • On-going Performance Tracking
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Pipeline Management
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Real-Time Chat
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Skills Assessment
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • VoIP Connection
  • Voice Mail
  • Web-based Deployment
  • Who Answered Log
  • Workflow Management
  • Total features102
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Scheduling
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Compensation Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Support
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Direct Mail Management
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • Employee Database
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Field Sales Management
  • File Sharing
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-User Collaboration
  • Multiple Parties
  • On-going Performance Tracking
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Pipeline Management
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Real-Time Chat
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Skills Assessment
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • VoIP Connection
  • Voice Mail
  • Web-based Deployment
  • Who Answered Log
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Fonvirtual Call Center vs. Ricochet360

See how Fonvirtual Call Center and Ricochet360 stack up against each other by comparing features, pricing, ratings, integrations, security & more.