Fonvirtual Call Center Features

Fonvirtual Call Center

Communication solution for call management & distribution

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Fonvirtual Call Center Feature Summary

  • Call Duration
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log
  • Real-time Chat
  • Interactive Voice Response
  • Queue Management
  • Real-time Chat
  • Skills Assessments
  • Custom Rating Scales
  • Performance Review Management
  • Goal Setting
  • Reporting/Analytics
  • Employee Directory
  • Telephony
  • Chat/Messaging
  • Chat / Messaging
  • File Sharing
  • Audio / Video Conferencing
  • Multi-User Collaboration
  • Self Management
  • Call Logging
  • Virtual Call Center
  • Customizable Fields
  • Auto-Dialing
  • Data Management
  • On-going Performance Tracking
  • Automated Routing
  • Interaction Tracking
  • Outbound Call Center
  • Call Logging
  • Manual Dialer
  • Inbound Call Center
  • Contact Import/Export
  • Segmentation
  • Interaction Tracking

Competitor Feature Comparison

360 Degree Feedback
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Automatic Call Distribution
Automatic Notifications
Calendar Management
Calendar Sync with Google
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Callback Scheduling
Compensation Management
Contact Database
Contact Management
Custom Fields
Document Storage
Email Integration
Fax Management
Gamification
IVR / Voice Recognition
Lead Capture
Lead Distribution
Lead Management
Multi-Channel Communication
Performance Management
Permission Management
Pipeline Management
Progress Tracking
Reporting & Statistics
Role-Based Permissions
Search Functionality
To-Do List
User Management
Voice Mail
Workflow Management
Learn moreCompare App
360 Degree Feedback
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Automatic Call Distribution
Automatic Notifications
Calendar Management
Calendar Sync with Google
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Callback Scheduling
Compensation Management
Contact Database
Contact Management
Custom Fields
Document Storage
Email Integration
Fax Management
Gamification
IVR / Voice Recognition
Lead Capture
Lead Distribution
Lead Management
Multi-Channel Communication
Performance Management
Permission Management
Pipeline Management
Progress Tracking
Reporting & Statistics
Role-Based Permissions
Search Functionality
To-Do List
User Management
Voice Mail
Workflow Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Automatic Call Distribution
Automatic Notifications
Calendar Management
Calendar Sync with Google
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Callback Scheduling
Compensation Management
Contact Database
Contact Management
Custom Fields
Document Storage
Email Integration
Fax Management
Gamification
IVR / Voice Recognition
Lead Capture
Lead Distribution
Lead Management
Multi-Channel Communication
Performance Management
Permission Management
Pipeline Management
Progress Tracking
Reporting & Statistics
Role-Based Permissions
Search Functionality
To-Do List
User Management
Voice Mail
Workflow Management
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