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Solvemate vs Centralpoint Comparison

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Overview

Solvemate enables brands to deliver quality customer service through meaningful conversations.

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

349

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

11

8

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

5

4

3

2

1

4

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The bot has a good usability. For us and our customers the bot is very useful digital tool and helps us to increase our efficiency.
She was willing to help and resolve issues within such a short space of time...I cannot recommend her highly enough. The software itself is intuitive and easy to use.
The software itself is powerfull and easy to work with. For me personally it was really fun to set the questions and answers and build the connections between those.

Pros

Not enoughreviews yet

Cons

All training needed inquiries have to be closed individually, even when no more training is required loss of time.
It can be hard to understand how the algorithm works.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features37
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Certification
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asynchronous Learning
  • Attestation
  • Audience Targeting
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Routing
  • Automatic Backup
  • Batch Processing
  • Benchmarking
  • Blended Learning
  • Blogs
  • Boolean Search
  • Budgeting/Forecasting
  • Built-In Database
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Cataloging/Categorization
  • Certification & Licensing
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Claims Management
  • Code-free Development
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Consolidation/Roll-Up
  • Contact Database
  • Content Creation
  • Content Management
  • Content Publishing Options
  • Contextual Guidance
  • Contract/License Management
  • Controls Audit
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Blending
  • Data Capture and Transfer
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Governance
  • Data Import/Export
  • Data Mapping
  • Data Masking
  • Data Migration
  • Data Profiling
  • Data Quality Control
  • Data Recovery
  • Data Security
  • Data Visualization
  • Data Warehousing
  • Decision Support
  • Deletion Management
  • Digital Asset Management
  • Digital Signature
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Extraction
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Address Extraction
  • Email Management
  • Employee Database
  • Employee Recognition
  • Environmental Compliance
  • FDA Compliance
  • Faceted Search / Filtering
  • Feedback Management
  • File Conversion
  • File Recovery
  • File Sharing
  • Filtering
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forum / Discussion Board
  • Fraud Detection
  • Full Text Search
  • Functions/Calculations
  • Fuzzy Search
  • Gamification
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • HIPAA Compliant
  • Heatmaps
  • Hierarchy Management
  • High Volume Processing
  • ID Scanning
  • IP Address Extraction
  • ISO Compliance
  • IT Asset Management
  • Image Editing
  • Image Extraction
  • In-App Training
  • Indexing
  • Information Governance
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Language Detection
  • Lead Management
  • Lead Qualification
  • Linked Data Management
  • Live Chat
  • Machine Learning
  • Match & Merge
  • Metadata Management
  • Mobile Access
  • Mobile App
  • Mobile Dashboards
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Domain
  • Multi-Language
  • Natural Language Search
  • Negative Feedback Management
  • No-Code
  • OSHA Compliance
  • Offline Access
  • Optical Character Recognition
  • Password Management
  • Performance Management
  • Performance Metrics
  • Phone Number Extraction
  • Policy Creation
  • Policy Library
  • Policy Management
  • Policy Metadata Management
  • Policy Training
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Modeling
  • Pricing Extraction
  • Private Dashboards
  • Process Management
  • Process/Workflow Automation
  • Profitability Analysis
  • Project Management
  • Prospecting Tools
  • Public Dashboards
  • Question Library
  • Quotes/Estimates
  • Real-Time Chat
  • Relationship Mapping
  • Reporting/Analytics
  • Retention Management
  • Rewards Management
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • SCORM Compliance
  • SEO Management
  • Sarbanes-Oxley Compliance
  • Scorecards
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Page View
  • Single Sign On
  • Statistical Analysis
  • Storage Management
  • Strategic Planning
  • Summarization
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Tagging
  • Taxonomy Classification
  • Templates
  • Text Analysis
  • Text Editing
  • Text Mining
  • Topic Clustering
  • Two-Factor Authentication
  • User Onboarding
  • User Research Analysis
  • Version Control
  • Video Conferencing
  • Video Support
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Visual Discovery
  • Visualization
  • Web Data Extraction
  • Website Management
  • Widgets
  • Wiki
  • Workflow Management
  • eCommerce Management
  • eDiscovery
  • Total features220
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Certification
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asynchronous Learning
  • Attestation
  • Audience Targeting
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Routing
  • Automatic Backup
  • Batch Processing
  • Benchmarking
  • Blended Learning
  • Blogs
  • Boolean Search
  • Budgeting/Forecasting
  • Built-In Database
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Cataloging/Categorization
  • Certification & Licensing
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Claims Management
  • Code-free Development
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Consolidation/Roll-Up
  • Contact Database
  • Content Creation
  • Content Management
  • Content Publishing Options
  • Contextual Guidance
  • Contract/License Management
  • Controls Audit
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Blending
  • Data Capture and Transfer
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Governance
  • Data Import/Export
  • Data Mapping
  • Data Masking
  • Data Migration
  • Data Profiling
  • Data Quality Control
  • Data Recovery
  • Data Security
  • Data Visualization
  • Data Warehousing
  • Decision Support
  • Deletion Management
  • Digital Asset Management
  • Digital Signature
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Extraction
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Address Extraction
  • Email Management
  • Employee Database
  • Employee Recognition
  • Environmental Compliance
  • FDA Compliance
  • Faceted Search / Filtering
  • Feedback Management
  • File Conversion
  • File Recovery
  • File Sharing
  • Filtering
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forum / Discussion Board
  • Fraud Detection
  • Full Text Search
  • Functions/Calculations
  • Fuzzy Search
  • Gamification
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • HIPAA Compliant