Solvemate Features List

Solvemate Reviews

Solvemate

Resolve common support requests, instantly and at scale

5.0/5 (3 reviews)
48

Solvemate Feature Summary

  • "What If" scenarios
  • Integrate anywhere
  • Support ticket tracking
  • Chat bot
  • Chat functionality
  • Customer experience management
  • Issue management
  • Workflow integration
  • Application integration
  • Customer service integration
  • Instant messaging
  • Rules based algorithms
  • Escalation management
  • Customer service analytics
  • Customizable branding
  • Custom forms
  • Feedback collection
  • Two-factor authentication
  • Automatic backup
  • Version control
  • API
  • Artificial intelligence (AI)

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (52 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

Competitor Feature Comparison

Solvemate Feature Reviews

3 reviewers had the following to say about Solvemate's features:

Max Fischer

Amazing tool and Service - easy to learn and use - price/performance excellent

2017-11-17

Our service quality increased a lot

Pros

During our use of "Fred", we gave feedback and we had some feature requests which were soon implemented -> thumbs up!!!

Cons

The first time you see the admin panel it does look kinda tricky to understand, but after a few minutes, you'll get it right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sandra Helms

Great Tool and Easy to Implement

2017-12-07

Pros

- great support from the team - open to hearing suggestions for optimizations and feature requests - quite easy to implement, although it takes some time in the beginning to understand how it all works together - fast development of new features - easy to use for the customers

Cons

- I'd like to have more features for organizing different and complex experts in order to help to keep consistency throughout the different experts and keep a better overview of all the questions and solutions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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Lydia Abert

Quick Implementation and Integration - Top Service

2017-11-22

Pros

Our clients use Fred regularly and hence keep unnecessary emails away from our service team.

Cons

All training needed inquiries have to be closed individually, even when no more training is required loss of time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more