Solvemate Reviews

Solvemate

Virtual customer service agents- powered by machine learning

4.67/5 (9 reviews)

Giorgio Baldelli

The interface is very intuitive and works much better than classic chatbots...Fast implementation!

Used daily for 1-2 years
Reviewed 2018-07-26
Review Source: Capterra

- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool. - Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.- Training the chatbot is fast and easy. - We went live in one month. - Easy to modify and improve the chatbot's knowledge base after training. - The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.

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Solvemate

Virtual customer service agents- powered by machine learning

Katharina Wolf

Very intuitive tool to use not only for admins but also for customers!

Used weekly for 6-12 months
Reviewed 2018-07-18
Review Source: Capterra

The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily. Easy to modify and improve the chatbot's knowledge base after training. Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions. Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.

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Solvemate

Virtual customer service agents- powered by machine learning

Max Fischer

Amazing tool and Service - easy to learn and use - price/performance excellent

Used daily for less than 6 months
Reviewed 2017-11-17
Review Source: Capterra

Our service quality increased a lotThe "Fred" software is very easy to learn, to understand and to use. Once you got into the logic and know how to use the admin panel it does make a lot of fun to train new solutions into Fred or to make some changes. We like the idea how it works and we really like the excellent support if we got any questions. Also, the implementation of Fred in any smartphone app or website is very easy, just with a few code lines and it's possible to change the design of the window of "Fred", too. During our use of "Fred", we gave feedback and we had some feature requests which were soon implemented -> thumbs up!!! In conclusion, we love "Fred" and we recommend it 100%. Price / performance ratio is excellent!

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Solvemate

Virtual customer service agents- powered by machine learning

Rodolfo Wu

Customization and customer care at the best!

Used other for 1-2 years
Reviewed 2018-11-30
Review Source: Capterra

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.

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Solvemate

Virtual customer service agents- powered by machine learning

Sévanne JEHANNO

It's Worthy!

Used daily for 6-12 months
Reviewed 2018-11-20
Review Source: Capterra

Awesome staff, great product, customization options and features that can be created just for your personal use- their team is always available to answer my questions and additional training if needed - easy to talk to and ready to adjust to your needs - improving their system frequently enough to stay relevant through your business' growth

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Solvemate

Virtual customer service agents- powered by machine learning

Lydia Abert

Quick Implementation and Integration - Top Service

Used weekly for 6-12 months
Reviewed 2017-11-22
Review Source: Capterra

The tool is very easy to understand and it only takes a short period of time to get used to it. The separate areas are very clear and the handling of them to do and inquiries are easily managed. The Fred team is very helpful, get's changes done quickly and is always improving the tool. Our clients use Fred regularly and hence keep unnecessary emails away from our service team.

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Solvemate

Virtual customer service agents- powered by machine learning

Sandra Helms

Great Tool and Easy to Implement

Used weekly for less than 6 months
Reviewed 2017-12-07
Review Source: Capterra

- great support from the team - open to hearing suggestions for optimizations and feature requests - quite easy to implement, although it takes some time in the beginning to understand how it all works together - fast development of new features - easy to use for the customers

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Solvemate

Virtual customer service agents- powered by machine learning

Stephan Oldenburg

Good feature

Used weekly for less than 6 months
Reviewed 2018-11-22
Review Source: Capterra

- reduce work for customer service - 24/7 available - selfservice option for customer - quick help for standard questions

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Solvemate

Virtual customer service agents- powered by machine learning

Wilhelm Hødnebø

Solvemate

Used weekly for less than 6 months
Reviewed 2018-11-20
Review Source: Capterra

Easy to get started with. Great onboarding from the Solvemate team

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Solvemate

Virtual customer service agents- powered by machine learning