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Freshcaller vs Ring4 Comparison

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Overview

Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the...

Ring4 is a cloud-based solution designed to help businesses of all sizes generate a second phone line for calling and texting....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

5

4

3

2

1

9

8

3

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

4.5

5

4

3

2

1

11

2

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.
Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.
Setup is easy and works with little effort. Support is absolutely fantastic.

Pros

I love love love this product. It is helping me communicate with customers in other countries easily.
Super easy to use on Mac platforms. Easy to message back and forth between clients.
Works perfectly and very easy to use and setup.

Cons

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.
Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

Cons

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.
I find that the app does not always ring through when I get a call. I usually notice that I have missed a call when I see there is a voice mail.
Doesn’t sync bt apple products with same iTunes accounts - annoying when you have multiple team members using software and moon can see evidence of what other are doing.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto Framing
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Dashboard
  • Desktop / Browser Sharing
  • Desktop Notifications
  • Employee Activity Monitoring
  • Employee Directory
  • HD Audio
  • Help Desk Management
  • ID Scanning
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Multi-Participant Screen Sharing
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Presenter Control Management
  • Queue Management
  • Real Time Data
  • Real Time Screen Sharing
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Spam Blocker
  • Status Tracking
  • Tagging
  • Text to Speech
  • Time Zone Tracking
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Total features46
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto Framing
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Dashboard
  • Desktop / Browser Sharing
  • Desktop Notifications
  • Employee Activity Monitoring
  • Employee Directory
  • HD Audio
  • Help Desk Management
  • ID Scanning
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Multi-Participant Screen Sharing
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Presenter Control Management
  • Queue Management
  • Real Time Data
  • Real Time Screen Sharing
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Spam Blocker
  • Status Tracking
  • Tagging
  • Text to Speech
  • Time Zone Tracking
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshcaller vs. Ring4

See how Freshcaller and Ring4 stack up against each other by comparing features, pricing, ratings, integrations, security & more.