Freshcaller vs XCALLY Comparison

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Overview

Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the...

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(20)

5

4

3

2

1

9

8

1

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

4.8

(79)

5

4

3

2

1

68

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms.
With usage, we found out that the software in par with all the solutions provided with the market and performs excellent.
At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

Pros

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution.
The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.
An excellent solution for managing the customer relationship.

Cons

A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.
My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed.

Cons

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features17
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Computer Telephony Integration
  • Conferencing
  • Contact History
  • Contact Management
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Database Integration
  • Desktop Notifications
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Help Desk Integration
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Social Media Integration
  • Status Tracking
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Total features54
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Computer Telephony Integration
  • Conferencing
  • Contact History
  • Contact Management
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Database Integration
  • Desktop Notifications
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Help Desk Integration
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Social Media Integration
  • Status Tracking
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshcaller vs. XCALLY

See how Freshcaller and XCALLY stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.