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Freshcaller
Modern Phone System for customer support & sales
(19)
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Freshcaller Pricing
Pricing overview
Value for money rating
3.8
/5
35
Price starts from
15
/user
Per month
Pricing details
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics
Growth - $15 per user/month, billed annually
-Up to 2000 incoming minutes/month FREE
-Number Porting
-Basic Call Queues
-Wait Queues
-Voicemail
-Warm Transfer
-Call Recording
-Pre-built Reports
Growth - $39 per user/month, billed annually
- Up to 3000 incoming minutes/month FREE
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)
Enterprise - $69 per user/month, billed annually
- Up to 5000 incoming minutes/month FREE
- Omnichannel Routing
- Speech Enabled IVR
- Voicebot
- Abandoned Call Metrics
- Service Level Monitoring
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Reviewers who mentioned pricing said:
Mian M.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier
1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features 2. Get entire call history with cost and recordings 3. Cost effective compared to larger companies 4. Seamless integration with all products
Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue
Bo B.
Mental Health Care, 1-10 employees
Used daily for 6-12 months
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My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed.
I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets.
My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround.
Verified reviewer
Internet, 1-10 employees
Used daily for 2+ years
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Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams.
Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great.
Nicola A.
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for less than 6 months
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I am very undecided whether to buy it also because I would need many licenses and the costs go up. It also seems that it is not possible to have Italian numbers, this aspect would block the whole project
freshcaller is integrated with freshdesk
the monthly fee seems too expensive to me. I have to pay a fixed fee per month per agent and pay another euro for each number in addition to the call minutes. I am not very happy
Ondřej V.
Hospitality, 1-10 employees
Used daily for 1-2 years
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We automated our 24/7 hotline which is really important to us. Works fine.
It works pretty fine, the setup is easy and seamless. Mobile app for iOS and Android also appreciated. We also appreciate API connection possibility and with Integromat/Make it does everything we need.
I must say Customer support. Sometimes they are just OK, but sometimes you wait days, even weeks to get help.
Miguel M.
Telecommunications, 1-10 employees
Used daily for 1-2 years
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Is easy to deploy and configure moderm panel and tools.
Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools.
Jax W.
Information Technology and Services, 11-50 employees
Used weekly for 1-2 years
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It's great to have Freshcaller so integrated with the rest of Freshworks, particularly Freshdesk. Using the whole suite is a cohesive experience.
It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).
The app has a couple bugs, first with it not automatically turning off the screen when held to the face like other calling apps, and second with the call controls (like mute) disappearing in the middle of a call.
RanjithKumar M.
Real Estate, 11-50 employees
Used weekly for less than 6 months
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- best software to handle all you call support. - Easy to use and the dashboard gives overall status of all the calls and queries - Using local phone numbers for the calling is one of the superb features
- More integration is needed to export the data between multiple systems
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