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Freshchat vs Chatbot Comparison

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Overview

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers...

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

27

25

10

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.7

5

4

3

2

1

23

9

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.

Pros

Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.
It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.
Thanks to this tool you can improve the motivation and productivity of your employees – chatbot will answer repetitive and simple questions for them.

Cons

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
Difficult to transfer chat. Really bad customer support.

Cons

This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself.
However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.
Majority of customer complaints get automated chatbot response.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features54
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Contextual Guidance
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop
  • Email Automation
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Transfer
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Human Handover
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Support
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Scenario Planning
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transfers/Routing
  • Virtual Personal Assistant (VPA)
  • Visitor Tracking
  • Website Integration
  • Website Visitor Tracking
  • Total features48
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Contextual Guidance
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop
  • Email Automation
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Transfer
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Human Handover
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Support
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Scenario Planning
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transfers/Routing
  • Virtual Personal Assistant (VPA)
  • Visitor Tracking
  • Website Integration
  • Website Visitor Tracking

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

Share this review:

Freshchat

Great for front end customer service

Reviewed 2 years ago

I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

Pros

I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

Cons

The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

Freshchat

Best tool to integrate chat tool on your website

Reviewed 3 years ago

It really solve the purpose of chat integration system for your website. Overall experience is awesome!

Pros

This software is my first choice to integrate chat script on my website. They have heft list of feature and free plan as well. You can easily change the background image and add questions for chatbot as well.

Cons

I found all the options I need to set up chat tool for my website. So, there is nothing which I like leas about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.00/10

Share this review:

Freshchat

Freshchat: Communicate via Online Chatbot to Provide Sales Information and Devices

Reviewed 8 months ago

I’ve used Freshchat services as a loan consumer and subscription service. The ease of use in communicating about my financial inquiries, subscription to HP Instant Ink, have been easy to use.

Pros

My experiences with Freshchat has been through two companies, namely, HP and Klarna. The experiences with the chatbot service have been positive. The chat it is set up to answer FAQs and then if a consumers inquiry requires more detailed human communication, the chat bot redirects with ease to a human to chat through the service. The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Cons

My experiences with this software have been entirely positive. However, occasionally, the human sales associates aren’t knowledgeable, tired of answering questions, therefore rude and careless or have to ask another associate. If it is not programmed correctly it can be difficult or impossible to reach a human.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.00/10

Share this review:

Freshchat

Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties.

Reviewed 8 months ago

Highly disappointed.

Pros

It appears to have robust features and they attempt to offer cutting edge technologies.

Cons

I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5.00/10

Share this review:

Freshchat

Freshchat is a quality chat application with a confusing backend UI and an impossible login system

Reviewed 3 months ago

Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

Pros

Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

Cons

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to...

Freshchat vs. Chatbot

See how Freshchat and Chatbot stack up against each other by comparing features, pricing, ratings, integrations, security & more.