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Freshchat vs Chatlio Comparison

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Overview

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers...

Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

29

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

27

25

10

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.3

5

4

3

2

1

1

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.

Pros

Not enoughreviews yet

Cons

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
Difficult to transfer chat. Really bad customer support.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features54
  • "What If" Scenarios
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Archiving & Retention
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Custom Development
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Geotargeting
  • HTML5 Technology
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Offline Form
  • Proactive Chat
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Support
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Visitor Tracking
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Total features31
  • "What If" Scenarios
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Archiving & Retention
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Custom Development
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Geotargeting
  • HTML5 Technology
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Offline Form
  • Proactive Chat
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Support
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Visitor Tracking
  • Website Integration
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshchat vs. Chatlio

See how Freshchat and Chatlio stack up against each other by comparing features, pricing, ratings, integrations, security & more.