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Freshchat vs SendBird Comparison

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Overview

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers...

SendBird is a messaging SDK and chat API for mobile apps and websites that serves a variety of use cases with 1-on-1 messaging...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

28

25

10

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.4

5

4

3

2

1

14

12

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Pros

Sales and account team was fast, responsive, and had solid knowledge of the product. Technical team was readily accessible over a Slack bridge -- we loved that.
The performance is impressive, the API straightforward, and the iOS client code provided was good enough for us to build on and ship production worthy code quickly.
Easy to implement and super easy to monitor the messaging -- we're very happy.

Cons

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
Difficult to transfer chat. Really bad customer support.

Cons

Lack of flexibility with moderation, lack of multi user per account.
Some features were missing when we initially tied up and had to custom implement on our side.
Not open prices as they provides different price to different customers. Some core features are missing with different platform.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features54
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Archiving & Retention
  • Authentication
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Categorization/Grouping
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Data Modeling
  • Deployment Management
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Transfer
  • Filtering
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Integrated Development Environment
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Mobile Development
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Offline Form
  • Proactive Chat
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Support
  • Request Assignment
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Source Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transfers/Routing
  • Visitor Tracking
  • Web App Development
  • Website Visitor Tracking
  • Total features24
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Archiving & Retention
  • Authentication
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Categorization/Grouping
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Data Modeling
  • Deployment Management
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Transfer
  • Filtering
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Integrated Development Environment
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Mobile Development
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Offline Form
  • Proactive Chat
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Support
  • Request Assignment
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Source Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transfers/Routing
  • Visitor Tracking
  • Web App Development
  • Website Visitor Tracking

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM