This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Freshchat vs TextUs Comparison

Search

Add to Compare

Recommended for you

Trello

Miro

monday.com

Wrike

Asana

Slack

Good recommendations?

Overview

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers...

Category Leaders

TextUs is a business-class text messaging platform specifically for inside sales, recruiting & customer service teams, with...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

250

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

28

25

10

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

85

11

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Pros

Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change).
They're highly skilled and incredibly attentive people that put our success at the forefront of what they do and we're incredibly grateful to be working with them in a professional capacity.
Overall, TextUs is perfect for the users looking for a software that is less complicated yet useful functionalities. It is simply useful simple software.

Cons

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
Difficult to transfer chat. Really bad customer support.

Cons

If you selected the wrong number that you wanted, you couldn't go back and you were stuck with it for the duration.
It is ridiculous, even though it is meant for serious business people.
The app was difficult to track for metrics as it did not communicate with our internal CRM at the time.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features54
  • "What If" Scenarios
  • AB Testing
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Background Screening
  • CRM
  • Campaign Analytics
  • Canned Responses
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Drag & Drop
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mail Merge
  • Mass Texting
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Prioritization
  • Proactive Chat
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Support
  • Reporting & Statistics
  • Request Assignment
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transfers/Routing
  • Visitor Tracking
  • Website Visitor Tracking
  • Total features25
  • "What If" Scenarios
  • AB Testing
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Background Screening
  • CRM
  • Campaign Analytics
  • Canned Responses
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Drag & Drop
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mail Merge
  • Mass Texting
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Prioritization
  • Proactive Chat
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Support
  • Reporting & Statistics
  • Request Assignment
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Timeline Management
  • Transfers/Routing
  • Visitor Tracking
  • Website Visitor Tracking

Integrations

  • Total integrations22
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM