FrontdeskAI Comparison

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Overview

FrontdeskAI is an artificial intelligence (AI)-powered helpdesk and admin assistant designed for businesses within industries including beauty and wellness, fitness, dental, and more. It offers 24/7 customer support backed up by machine learning, FAQs, and business policies.
  • Platforms supported
  • Web based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customres
  • Freelancers
  • Small businesses
  • Mid-size Business
  • Enterprise
  • Support
  • Phone support
  • Online support
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
$99.00/
mo.
month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
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User reviews

4.8

(40)

54321
32
7
1
0
0
  • Value for money
  • Features
  • Ease of use
  • Customer support
97%
would recommend this app to a colleague

Pros

The customer service was excellent and every person I spoke to was helpful and f...Read More
FrontdeskAI has helped us not lose customers. Their customer service is amazing ...Read More
Clients have had a positive reception to it and is easy to use for them.

Cons

The first stages of set up and use can be slightly frustrating, however as the s...Read More
More bookings, less lost clients, more time for front end staff not needing to r...Read More
No way to note actions taken on texts or voicemails from staff, or to designate ...Read More
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features22
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Call Routing
  • Chat
  • Class Scheduling
  • Client Management
  • Customer Experience Management
  • Electronic Payments
  • Incident Management
  • Instant Messaging
  • Multi-Location
  • Online Booking Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • SMS Integration
  • Summary Reports
  • Third Party Integration

Integrations

  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
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