TrueLark Reviews

I love having my freedom to not having to deal with a receptionist anymore. Every call is answered and my clients loves the texting service!

I sometimes have to repeat my requests and I also don’t like to have to make calls to customers that doesn’t respond to texts from AI. Also, finding the right service on the menu seems to be an issue sometimes. I have often mentioned if you can’t find the service on the menus, please just book the client for a consultation and I’ll take it from there. I have lost clients over this issue and that is bad for business. Also, a credit card is absolutely necessary in order to reserve an appointment. Groupon customers can NOT be booked for a treatment unless they have a consultation first and can only be booked on Tues, Weds and Thursday. No exceptions. A credit card is needed even if they have a voucher.

FrontdeskAI takes the stress off our front desk staff when we're short-handed or busy. It handles routine inquiries so the staff can focus on building relationships with our clients in the store. It also gives peace of mind knowing that we are able to take care of callers even when staffing is lean.

Limited automation for recommending the best match of service or service provider. We worked around this by having FrontdeskAI notify us of all new client requests so that these can be personally handled by our staff.

Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone.

The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements.

Thank you for taking the time to leave us a review! We appreciate hearing what is working and what isn't.

Love that I know my clients will get taken care of when I can’t answer the phone

The texts can be a little confusing for clients they think it’s the actual manager or technician texting them

Since we don’t have a front desk at our wellness center this system is really awesome at getting back to clients. Usually a client is calling to book so the fact that the system will take care of them for us is so helpful.

I would just say that some clients are not fully aware that it is an automative system texting them so that was a little struggle at first but super easy to fix the out going message so it was more understood. I think the fact that some people call on landlines still that don’t text isn’t the most convenient for this software but they forward you that no one has responded.

I like how friendly the software is when texting back and forth with clients. It does a really good job of making sure people feel supported. I also like how easy it is to integrate with our booking software, Mindbody.

It is not the easiest platform to customize. I cannot see the text messages between clients and the AI, and I cannot interject and change the discussion.

Hi Lucy, Thanks for your feedback. We will make sure your share your thoughts with our team.

I like the simplicity for my staff! Easy to see what’s going on.

Need more details on reports. I can’t find the reports sections. Time of day for call etc.

Hi Sean! Thanks for your feedback. I will pass along your feedback to our team and see if we can get you more visibility with reporting.

So easy, affordable, easy set up, terrific immediate customer service. Always available and never had to wait. Bookings were effortlessly made on my behalf.

Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them

Thank you for taking the time to leave us a review! Great to hear that you've had a good experience.

Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us. I am amazed that I didn't move forward with them years back... I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms. AI has been a lifesaver.!

One of the comments I might say , clients at some point make comments about texting vs phone calls my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue

Debra, your kind words mean so much. Thank you. I'm glad our product has been so helpful.

At first it was hard for me to get used to it, then I saw how much it helped my business.

Unfortunately it didn’t work with our scheduler any longer. I’m hoping we can get them back or find something comprebal.

Thank you for taking the time to leave a review. We appreciate the feedback.

Takes care of clients when we can’t answer the phone.

Voicemails are hard to get to on the website on a phone. I wish there was an app.

Thanks for the feedback. We appreciate hearing how we can improve. Your feedback will be shared with our development team.

It is simple to use, and does exactly what it says it will do — interact with clients when you are unavailable.

I can’t see how the software interacts with clients.

Hi Stephanie, Thank you for taking the time to leave us a review. It sounds like there are some optimization that can be done with our customer support team to better support you and your business. Out team sound be reaching out to you soon. We do offer a live dashboard where you can see all the conversations with your clients. We'd love to chat about getting that set up for you.

texting and handling of basic repetitive questions

No way to note actions taken on texts or voicemails from staff, or to designate a call had been handled

Hi Tamara, Thank you for your feedback. We always appreciate hearing how we can continue to improve our product.

I like that it responds right away to all calls with a text, and if the client wants to interact, they can.

The text may have deterred some people from leaving a message as it is sent before the voice message is finished. I also did not like that clients could book a session without us being immediately notified. We are by appointment and need to plan our days. We did fix that option by creating a window of 72 hours, but some of the appointments still came in and I was too busy to check the daily report.

Hi Sheila. Thanks for your review and feedback! I'm glad to hear your saw value in the service and were able to work with our Customer Success team to configure the system to better fit your needs. We hope to see you again when you're busier and wish you success regardless!

I like when I miss a call or am on another call, FrontdeskAI will help me book appointments for my clients. Simple and easy to use. Very user friendly for my clients as well!

Nothing! Their customer service is amazing. They totally help customize what your needs are. I like everything about FrontdeskAI!

Ease of use, ability to write your own scripts and tailor the service to your company. And the customer service has been outstanding!

We came in at the very beginning, and there were glitches that needed to be worked out. At first, there were quite a few errors, but they have since mostly been worked out. I still don’t like that I can’t view a transcript of a conversation. It can be difficult when following up with a client when you don’t know what has yet been said via text. I also don’t like that voicemails are not always forwarded immediately.

Thank you for your glowing review! We're happy to share that with the recent release of our Live Dashboard, customers are able to see chat transcripts resulting from missed calls and voicemails as well. Feel free to reach out to Sales or Customer Success at Frontdesk AI to learn more!

I LOVE the fact this software integrates with my Booker scheduling software. My business is a boutique. I really don't need a full time receptionist at this point, so Frontdesk AI solves my problem. Not only does it integrate with my software and is able to schedule a caller directly through text, it is extremely intelligent and relays questions and concerns in the NOTES and I'm informed to contact a client directly. My problems have been solved!

We seemed to have worked our intro questions through perfectly. I am satisfied.

Hi Anna, thank you so much for your review! You're the best.

I like that the customer support staff has been extremely responsive with requests we have made about how to train the AI to respond in a friendly, personal, and consistent manner. I love that all the requests we make can be tracked on the dashboard. I like that the dashboard keeps adding preferences/settings so that you can tweak the experience for based on client needs. Once again, my favorite part is the responsiveness and determination of the staff to accomplish and maintain our goals with this software.

I wish the dashboard was more user friendly and provided more information about chat stats. One major flaw for us is that we can't monitor the conversations so we don't really know what this thing is saying to our clients, unless they show us the texts. This is something that they definitely need to find a work around for. We are also having issues adding the Chat Widget to our Wordpress site, however the team has been working with us to help resolved this dilemma.

Hi Kristos, thank you for your review and confidence in our service! Since your review, we have made many improvements to our service, including the ability to see chat transcripts through our new Live Dashboard. Please reach out to Customer Support and we will share more details!

FrontdeskAI has helped us pick up so many phone calls we would have missed. We are a two person massage business and constantly on the go. We we're missing so much business by not being able to get to the phone or follow up quickly enough. The customer service here is excellent and people love being able to text.

We're pretty happy, we just need to be able to see the transcripts of the conversations so we can better response to their questions and not duplicate information.

Hi Emily, Thank you for your glowing review! We're happy to share that with the recent release of our Live Dashboard, customers are able to see chat transcripts resulting from missed calls and voicemails as well. Feel free to reach out to Customer Success at FrontdeskAI to learn more!

Grabs our calls after how many rings we want, in this case we told our phone company 4. It is called a hunting feature and is something you will need to know about. We never miss a call... EVER! Clients have had a positive reception to it and is easy to use for them. It is just the two of us that work here so when one of us is gone the Frontdesk ai has our back booking at least 60% of those clients in the first month of using it. Highly recommend for any size business.

The "hunting" feature was not explained well but after understanding my participation in getting that feature administered with my phone company all was good.

The ability to reach our clients at any time makes this service a must for all small business owners.

Difficult scheduling multiple family members in one call. The system has issues detecting the right time allocation for two or more services being booked in one phone or text message.

FrontdeskAI is a fantastic way to maintain client relationships and booking even during the busiest times of business. It creates an easy way for clients to communicate with our business even when we may not have a staff member directly available. The customer service is phenomenal and the entire FrontdeskAI team has worked incredibly hard to make sure they learn the ins and outs of our business in order to make the software useful in a way unique to our brand.

The first stages of set up and use can be slightly frustrating, however as the system learns more about our business these troubles subside. The system can at times be slightly finicky, however for overall content and use it absolutely gets the job done!

Frontdeskai's system is truly revolutionary. It allows our clients to easily book and manage their appointments through simple text messaging which saves us hundreds of dollars a month in receptionist and after-hours answering service fees while increasing the number of appointments scheduled. We're so happy with it that we're featuring our Frontdeskai text-only number prominently everywhere we can: on our website, on our business cards -- everywhere. It works flawlessly and is a perfect example of the magic of cutting-edge technology. Brilliant and highly recommended. We just hope our competitors don't find out about it!

The customer rep from FrontDesk, has made every effort to implement some of our ideas and feature requests into the system. He's very responsive and has made himself quite accessible. Many of the things we 'liked least' have been refined and improved on. That said, we're really looking forward to being able to read the text Logs!

how effective and easy it is for me to use and set up. I like how thorough it is when clients call me and I miss the call i love how the automated text sends them a message. I also enjoy how im able to customize how i want the representatives to handle and book my appointments with parameters that i have set.

I do not like how when phone numbers that are my personal friends/ family reach out they get the automated text message. I wish there was a way that the system could recognize creation number sand plug that in so that those people dont get a message. I wish that my google voice phone number could also be transferred over.

Hi Maggie, thank you for your glowing review! Two quick notes: 1. It is absolutely possible to prevent friends and family from receiving our automated messages. Please reach out to Customer Success and we would be happy to explain how. 2. We absolutely integrate with Google Voice. Again, please reach out to Customer Success and we would be happy to assist!

It is fast and solves my time without service. It is easy for my clients and the results of my business have attendance my expectations.

It is just by text. I have clients who like to talk. My business is very specific service and sometimes is important to explain with a conversation.

Hi Adelice, thank you for your glowing review!